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The staff was absolutely amazing from start to finish and made us want to come back and say again immediately! They were so accommodating with our luggage, made us feel welcome at check-in, and were conversational and friendly every time we had a question.

I was disappointed with the room; while very comfortable, looked a little run down, dusty and found some bugs that looked like silverfish. When I told front desk, she said they were everywhere because of rain. No apology. I stayed at the Leo Grand, 2 weeks before, no bugs. I also would not choose location again. Not convenient for getting around. The rooftop bar was excellent.

Absolutely great location. The hotel is beautiful and staff very helpful

Our first trip to Austria was made even more special by our stay at EST Hotel Palais Chotek. We were surprised to learn this is a brand-new hotel inside a beautiful historic building. Everything felt fresh, spotless, and beautifully designed. From the moment we arrived, the service was exceptional. Marvin, the concierge, warmly welcomed us, helped with our luggage, and made us feel right at home. The staff was friendly, efficient, and took the time to show us the hotel and explain the amenities. Our room was immaculate, comfortable, and luxurious. The breakfast buffet was outstanding—even my wife, who usually isn’t a fan of hotel buffets, loved it. Our eight-year-old daughter enjoyed it as well. If you’re visiting Vienna for the first time, I highly recommend EST Hotel Palais Chotek. Beautiful hotel, outstanding staff, and an unforgettable experience!

This was an excellent place to stay. We got a full-size apartment with kitchen, full bathroom, queen size bed, living room area, and a large open space. Very comfortable. Very quiet. Good elevator. Safe in room and front desk offers safe. Honored special requests. Very nice front desk people. We’re very pleased. Also, this is within walking distance of lots of interesting parts of the Inner Stadt.

Breakfast was excellent with server staff all doing a great job. Reception desk staff was very helpful and gave us great suggestions about enjoying the city, arranging taxi service to airport and other places as we needed. Facilities were clean and tip top shape. Great hotel. Close to city center but away from the noise. We will recommend hotel to friends who may travel to Vienna.