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JW Marriott Desert Springs Resort & Spa

4.5 star property

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Photo gallery for JW Marriott Desert Springs Resort & Spa

1 bedroom, premium bedding, pillowtop beds, in-room safe
Creator video
8 restaurants, breakfast, lunch, dinner served; American cuisine
2 bars/lounges, poolside bar
Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
$316
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
74-855 Country Club Drive, Palm Desert, CA, 92260
  • Place, Palm and Valley Golf Courses at Desert Springs
    ‪2 min walk‬
  • Place, Desert Willow Golf Resort
    ‪5 min walk‬
  • Place, The Lakes Country Club
    ‪15 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Pool View

Executive Suite, 1 Bedroom, Pool View | Living area | 50-inch LED TV with cable channels, Smart TV, Netflix

Executive Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 Bedroom, Balcony

Signature Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Suite, 1 Bedroom, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 790 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(85 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(33 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Balcony (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 2 Queen Beds, Balcony (View)

8.0 out of 10
Very good
(14 reviews)
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (View)

9.4 out of 10
Exceptional
(11 reviews)
  • 389 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.4 out of 10
Very good
(27 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Pool View

Presidential Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom, Pool View

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Pool View

  • 1768 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

  • 504 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(15 reviews)
  • 540 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

7.0 out of 10
Good
(2 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Hearing Accessible)

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Hearing Accessible)

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom (Hearing Accessible)

  • 540 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Desert Springs Resort & Spa

4.5-star Palm Desert resort with private balconies
Along with 8 restaurants, this smoke-free resort has 5 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a golf course, 2 bars/lounges, and a fitness center are onsite. Housekeeping is available on request.
JW Marriott Desert Springs Resort & Spa offers 884 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Palm Desert resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2021.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 13 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools and 5 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Desert Springs has 47 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

JW Marriott Desert Springs Resort & Spa features a full-service spa, a golf course, 5 outdoor swimming pools, and 5 hot tubs. Dining is available at one of the resort's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a business center, 41 meeting rooms, and coworking spaces. Event facilities measuring 25000 square feet (2323 square meters) include a conference center. This luxury resort also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in November 2021.

JW Marriott Desert Springs Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Rockwood Grill - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Mikado - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Blue Star Lounge - This bar specializes in American cuisine and serves light fare only. Open select days.
Aquifer65 and Sushi Bar - Overlooking the pool, this sushi bar specializes in Japanese cuisine and serves light fare only. Open daily.
Oasis Pool Bar & Grille - This poolside restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 23 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 38 per person
  • 2 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aquifer65 and Sushi Bar
  • Blue Star Lounge
  • Mikado
  • Oasis Pool Bar & Grille
  • Rockwood Grill

Things to do

  • 13 outdoor tennis courts
  • 36-hole golf course
  • 5 hot tubs
  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Boat tours
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Mini golf
  • Pilates classes
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 41 meeting rooms
  • Business center
  • Computer station
  • Conference center (25,000 square feet of space)
  • Coworking space

Outdoors

  • Dock
  • Firepit
  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 47 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - November 2021
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a one-time cleaning fee of USD 150
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 38 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 23.00 per day (in/out privileges)
  • Covered valet parking fee: USD 45.00 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Desert Springs Marriott
JW Marriott Desert Resort
JW Marriott Desert Springs
JW Marriott Desert Springs Resort
JW Marriott Resort Desert Springs
JW Marriott Springs
JW Marriott Springs Resort
Marriott Desert Resort
Marriott Desert Springs
Marriott Desert Springs Resort
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Jw Marriott Palm Desert
Palm Desert Marriott
Desert Springs Jw Marriott Hotel Palm Desert
Marriott Palm Desert
JW Marriott Desert Springs Resort Spa

Reviews

JW Marriott Desert Springs Resort & Spa Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 709 out of 1048 reviews
Rating 8 - Good. 157 out of 1048 reviews
Rating 6 - Okay. 91 out of 1048 reviews
Rating 4 - Poor. 43 out of 1048 reviews
Rating 2 - Terrible. 48 out of 1048 reviews

Reviews

10/10 Excellent

Ebenezer, Richmond

Traveled with partner
Liked: Cleanliness, amenities
Beautiful property, lot of onsite activities and great dinning options.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chazerae, Ontario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay besides kids banging on abd kicking my door
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
40th birthday stay was absolutely perfect !
Stayed 1 night in Aug 2025

10/10 Excellent

Eleno D Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Amazing Room | Spa + Spa Pool was so relaxing and comforting
Stayed 2 nights in Aug 2025

6/10 Okay

Gevorg

Stayed 1 night in Aug 2025

8/10 Good

GERAMIE

Traveled with family
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2025

10/10 Excellent

Laurren

Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Stayed 2 nights in Aug 2025

6/10 Okay

Julia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Clining, clinining and clining …
Stayed 2 nights in Aug 2025

10/10 Excellent

Anait

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great amenities, beautiful property. Spa is absolutely amazing!
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Stayed 3 nights in Aug 2025

10/10 Excellent

Dannie

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The only thing was I notice left over food in the hallways for two days I was there.
Stayed 2 nights in Aug 2025

10/10 Excellent

Silvia

Stayed 2 nights in Aug 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Daytra

Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Hermine

Stayed 2 nights in Jul 2025

10/10 Excellent

Sofia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this resort! I will stay here again
Stayed 1 night in Aug 2025

6/10 Okay

TAMMY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is more good than bad for sure. One thing that really set me off was at check in, I was told they would be holding $300 for incidentals. Great. No problem. However, that same day, we charged items to the room and immediately got hit with a $149 charge on my card. I called the front desk and was told the $300 is actually for room damage, not incidentals. Room damage? I’ve never heard of such a thing! Then I was told that I must not stay at Marriott’s often, that’s the policy. I found that very rude. The property is clean and nice. Not close to many things, but Uber and Lyft are easy to get. The majority of the staff was incredible. It’s a very family oriented resort, so if you’re looking for more adult things or less noise, look elsewhere. The aviary was fun, as was the mini golf and watching the flamingos. All in all it was nice. I have a personal issue with the Asst Manager, as I was told one thing via email, and it didn’t happen, but that has nothing to do with the resort itself. If I visited the area again, I would not choose to stay here, but we did have a great vacation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Latrice

Stayed 3 nights in Aug 2025

4/10 Poor

Kristine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed with our stay. The hotel felt extremely outdated and not well maintained. The first room we were given still had dirty clothes from the previous guest and the floor had not been cleaned. We came for my daughter’s 18th birthday, hoping it would be a special experience, but it was not. When I called the front desk, they moved us to another room, but there was no apology or acknowledgment of the situation. We also tried the Mikado restaurant, which was old, unclean, and poorly managed—the host appeared very sloppy. After that, we chose not to eat at any of the hotel’s restaurants. The only positive was the short boat ride, which was an okay experience but not enough to make up for the overall disappointment.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hilton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upkeep and very relaxing.
Stayed 3 nights in Aug 2025