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Palenque Vacation Packages

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Hotel was very nice and a great location. Rooms are a little small but enjoyable stay.

La localización del hotel la amabilidad del personal

Clean room, spacious for family’s with kids. Delicious buffet breakfast. 5/5 stars. Just the pool hours are short and the pool is small and only 4.5ft.

Very disappointing experience. The surrounding area was dirty, with garbage on the streets, numerous stray cats, and people smoking right outside the property. My partner and I did not feel safe walking around, especially at night, so we checked out the next morning and booked another place. I raised these concerns with the owner, but instead of acknowledging them, they dismissed everything and insisted on photos. I later provided photos of the dirty streets to Expedia, yet the owner still refused to take any responsibility. I would not recommend this property due to the location, lack of concern for guest safety, and poor customer service.