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Palenque Vacation Packages

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Check-in staff lacked motivation to assist in checking in. Staff lacked courtesy skills. I reported coffee maker did not work twice. The second time they picked it up and returned it. It still did not work. No effort was made to help. This is the same response from front desk staff. Room cleaning was ok but inconsistent with cleaning areas. My stay was ten days. The location is ideal and enjoyed the access to Casco and the main plaza. I would not stay there again.

Buenisima ubicacion , desayuno malo porque nunca lo variaron

Love it

Amazing service