4/10 Poor
Shannon
Jun 27, 2025
Disliked: Cleanliness, property conditions & facilities
I booked a room for my soon-to-be father-in-law and chose the option for him to pay upon check in. I reserved it with my credit card however I had no intention of putting the charges on that card since he would be paying when he arrived from Arizona. Since I was getting married in two days I paid my caterer in full that day. Later in the afternoon I got noticed my card was declined twice. I quickly realized it must be the stay I had booked so I called them immediately. The man who answered the phone was “Gill” and he was very rude. He said he didn’t care what Expedia said, I either pay right now or he was canceling the booking. I explored to him that I was getting married and my father-in-law was coming out of state and it would be impossible to find a decent booking 24 hours before he arrives and he said he was canceling the booking if I didn’t pay “right now “. He told me to call Expedia to complain because that wasn’t his problem. I told him my son would have to get his credit card and once again told him I didn’t understand how he is refusing to honor the terms from Expedia. He hung up on me. I had to call back twice and provide him with a credit card to keep the booking. This is the first and only time I have ever been treated so disrespectfully. Another friend of mine stayed in another cabin of theirs and said it was filthy, they even found 2 half eaten chicken nuggets behind the soap dispenser. They refused to stay there past one night and left.
Shannon
Stayed 2 nights in Jun 2025