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Heritance Tea Factory

5.0 star property

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Photo gallery for Heritance Tea Factory

Billiards
Lobby sitting area
Breakfast, lunch and dinner served
Flowerdew Suite | Living area | LCD TV, DVD player
Premium Room | 1 bedroom, memory foam beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
Kandapola Nuwara Eliya, Kandapola
  • Pedro Tea Factory
    ‪13 min drive‬
  • Lover's Leap Waterfall
    ‪16 min drive‬
  • Lake Gregory
    ‪19 min drive‬

Room options

View all photos for Superior King Room

Superior King Room | 1 bedroom, memory foam beds, minibar, in-room safe

Superior King Room

9.6 out of 10
Exceptional
(5 reviews)
  • 204 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Floor Deluxe

1 bedroom, memory foam beds, minibar, in-room safe

Executive Floor Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 204 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, memory foam beds, minibar, in-room safe

Superior Twin Room

  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, memory foam beds, minibar, in-room safe

Junior Suite

  • 495 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Flowerdew Suite

Flowerdew Suite | 1 bedroom, memory foam beds, minibar, in-room safe

Flowerdew Suite

  • 753 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Mountain view

Premium Room

  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Mountain view

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room | 1 bedroom, memory foam beds, minibar, in-room safe

Superior Triple Room

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Floor Deluxe Room

1 bedroom, memory foam beds, minibar, in-room safe

Executive Floor Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Flowerdew Suite

1 bedroom, memory foam beds, minibar, in-room safe

Flowerdew Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

1 bedroom, memory foam beds, minibar, in-room safe

Superior King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Triple Room

1 bedroom, memory foam beds, minibar, in-room safe

Superior Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Junior Suite

1 bedroom, memory foam beds, minibar, in-room safe

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium King Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium Twin Room

  • Sleeps 3
  • 2 Twin Beds

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About this property

Heritance Tea Factory

5-star Kandapola hotel with restaurant
This hotel features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
Heritance Tea Factory offers 50 air-conditioned accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Heritance Tea Factory features a full-service spa and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a library, a terrace, and tour/ticket assistance. Onsite self parking and valet parking are complimentary.

Heritance Tea Factory has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kenmare Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
Kenmare restaurant - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kenmare restaurant
  • Kenmare Restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Piano
  • Playground

Family friendly

  • DVD player
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator
  • Thin carpet in room

More

  • 4 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 for adults and USD 11 for children
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Heritance Tea
Heritance Tea Factory
Heritance Tea Factory Hotel
Heritance Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Nuwara Eliya
Tea Factory
Tea Factory Heritance
Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Kandapola
Heritance Tea Factory Hotel Kandapola

Heritance Tea Factory Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 242 reviews
Rating 8 - Good. 65 out of 242 reviews
Rating 6 - Okay. 16 out of 242 reviews
Rating 4 - Poor. 8 out of 242 reviews
Rating 2 - Terrible. 5 out of 242 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gurpreet

Stayed 1 night in Mar 2025

10/10 Excellent

Manami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, and I was especially fascinated by the old elevator. Both the dinner buffet and breakfast were excellent. Be sure to try the "curd" — a yogurt-like dish made from buffalo milk. There are plenty of activity options (for an additional fee), and I especially enjoyed tea plucking while wearing a saree. The staff were all helpful. The room wasn’t too spacious but was clean and nicely decorated.
Stayed 1 night in Mar 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heritance tea factory thank you

If you enjoy fantastic landscapes, history and excellent service, this is the perfect place for you. Our welcome to this remarkable building was warm and very professional. The reception, restaurant and bar have been restored from a factory ,impeccably with style, class and sympathy. We were showed to the room via an orginal factory evelator. I loved the bedroom it was comfortable and cosy. Can I add it is very colonial, some would say dated, but I would disagree, and the hotels pictures of the room were accurate. We ate a very good buffet dinner accompied with impeccable service. I would like to add I am an engineer and for me it was a unique experience in a breathtaking landscape. But you will noitce there are no pictures of the bathrooms on the website. There is no getting around it, the bathroom needed a refurb and if you like modern day sharp hotels it may spoil your stay. But we thought overall it was amazing and we would not have missed the experience. Thank you to everyone at this unique hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Hsin Ti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The hotel is good and the surroundings are great but the value for what you pay to stay at Heritance is not reflected in the amenities in the rooms so definitely overpriced!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hardik

Stayed 2 nights in Sep 2024

10/10 Excellent

Sheriden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Mariana

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

jagath

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

shalendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience.

A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
Stayed 2 nights in Feb 2024

8/10 Good

Pulkit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Khaw Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an exclusive place , very good for relaxing
Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.

6/10 Okay

Eido

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Stayed 1 night in Aug 2023

8/10 Good

Kataraina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.

8/10 Good

Clark, OTTAWA

Traveled with family
Liked: Cleanliness, staff & service
The biggest asset of this hotel is the fact that it was once a tea factory. There is still a working mini tea factory on site which guests can tour. The hotel is quite removed from most of civilization which has its own pros and cons. It is also quite a trek to get to and from the hotel. With a very narrow road used for two-way traffic, reaching and leaving the property is an adventure on its own but may not be for the faint of heart. Some basic amenities could benefit from both an upgrade and an update, including the showers. The hotel informs guests of the volume of water used per minute when washing hands and showering. Curiously though, the shower knobs were made to be old (more on this below), that water comes out of both the tap and the shower simultaneously. This defeats the entire principle of and drive to conserve water. Any attempt to shut the tap resulted in the knob falling off. It is worth repeating that this was not always a hotel. That means when they renovated it in our more modern times, they made the conscious choice of making it authentically British but not in the best of ways. The rooms are right and rather claustrophobic. The use of green carpeting doesn’t inspire relaxation or bliss. Room interiors are, for the lack of a better word, stodgy. On a positive note, the hotel boasts of magnificent remnants of the old tea factory. This truly is the highlight of the stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel. Quiet and tranquil location.

Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.
Stayed 1 night in Jan 2023

10/10 Excellent

Piyush

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the middle of tea plantations and away from the city. The hotel is an old tea factory which has been converted into a hotel. an eco friendly hotel with amazing views of the hills. courteous and helpful staff, great food (buffet and ala carte) and lovely garden with a small play area for kids. the hotel provides experiences like nature trail, tea picking, tea making process etc. you can go for an outdoor walk in the near by villages and meet the local women while they are plucking the tea leaves. Nuwara Eliya as a town is georgeous and so mesmerizing. we travelled from Kandy to Nuwara eliya and had some amazing views of the tea estates, mountains and water falls.

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.
Stayed 1 night in Aug 2022

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place and people are awesome, the food and service likewise. It was truly exceptional and the team should be very proud- a unique experience. The hotels rooms are not to the same standard as everything else but this is something that can be easily fixed with new drapes and carpet.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Feb 2022

10/10 Excellent

NIKET

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Must stay here in Nuwara eliya

Amazing experience staying at this property. Highly recommended..
Stayed 2 nights in Jan 2022