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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property

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Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Poolside bar
Daily buffet breakfast (IDR 200000 per person)
2BR Penthouse Diamond | Private kitchen | Electric kettle
Exterior detail
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Pool
$60
includes taxes & fees
Oct 3 - Oct 4

Explore the area

View in a map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Place, Bali Nusa Dua Convention Centre
    ‪3 min drive‬
  • Place, Bali International Convention Center
    ‪3 min drive‬
  • Place, Bali Collection Shopping Centre
    ‪3 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪11 min drive‬

Room options

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite | 1 bedroom, in-room safe, desk, blackout drapes

Crystal Suite

  • 818 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

  • 1195 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Private kitchen | Electric kettle

2BR Penthouse Diamond

  • 1194 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Pool View

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Pool View

  • Sleeps 2

View all photos for Deluxe Bay View

Deluxe Bay View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Bay View

  • 356 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room

  • 356 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Bay View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Bay View

  • Sleeps 2

View all photos for Jacuzzi Suite Pool View

1 bedroom, in-room safe, desk, blackout drapes

Jacuzzi Suite Pool View

  • Sleeps 2

View all photos for Family Loft Suite With Jacuzzi

1 bedroom, in-room safe, desk, blackout drapes

Family Loft Suite With Jacuzzi

  • Sleeps 4

View all photos for Crystal Suite

1 bedroom, in-room safe, desk, blackout drapes

Crystal Suite

  • Sleeps 2

View all photos for 2BR Penthouse Diamond

1 bedroom, in-room safe, desk, blackout drapes

2BR Penthouse Diamond

  • Sleeps 4

View all photos for 3BR Penthouse Emerald

1 bedroom, in-room safe, desk, blackout drapes

3BR Penthouse Emerald

  • Sleeps 6

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About this property

The Crystal Luxury Bay Resort Nusa Dua

4-star hotel in By Pass Ngurah Rai
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 poolside bars, a fitness center, and a bar/lounge.
The Crystal Luxury Bay Resort Nusa Dua offers 214 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Nusa Dua hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
The Crystal Luxury Bay Resort Nusa Dua features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This Mediterranean hotel also offers spa services, a library, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

The Crystal Luxury Bay Resort Nusa Dua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Mangroves - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
11 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 16 out of 62 reviews
Rating 8 - Good. 18 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 12 out of 62 reviews
Rating 2 - Terrible. 7 out of 62 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Stayed 4 nights in Jun 2025

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025

2/10 Terrible

Kinjal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025

6/10 Okay

Muhammad

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025

2/10 Terrible

Janitha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

8/10 Good

Karin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

8/10 Good

Maxine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019

8/10 Good

Duran, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019

8/10 Good

Aisha

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019

10/10 Excellent

Raghava, Kuala Lumpur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Place was awesome and staff was very friendly...great food and facilities
Stayed 7 nights in Apr 2019