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Krystal Grand Nuevo Vallarta

4.5 star property

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Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

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Blvd. Costero 800 Sur. Frac. Flamingos, Nuevo Vall, 11, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Place, Playa Bucerías
    ‪4 min drive‬
  • Place, El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

Deluxe Studio with kitchenette

  • 371 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, 1 King Bed

  • 210 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Balcony

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Krystal Grand Nuevo Vallarta – All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 1,355 reviews
Krystal Grand Nuevo Vallarta – All Inclusive

About this property

Krystal Grand Nuevo Vallarta

4.5-star Nuevo Vallarta hotel steps from Bay of Banderas
A full-service spa, an outdoor pool, and a fitness center are available at this hotel. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Krystal Grand Nuevo Vallarta offers 198 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Guests can make use of the in-room microwaves and coffee/tea makers.

Bathrooms include showers, complimentary toiletries, and hair dryers. Cable television is provided. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Some rates at Krystal Grand Nuevo Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Krystal Grand Nuevo Vallarta features an outdoor pool and a sauna. The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 4.5-star property offers access to a business center and 8 meeting rooms. This luxury hotel also offers a fitness center, spa services, and a terrace.

Krystal Grand Nuevo Vallarta has designated areas for smoking.

24-hour room service is available.

All inclusive details

All-inclusive room rates at Krystal Grand Nuevo Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Bel Air Collection Resort Vallarta All Inclusive
Bel Air Collection Resort Vallarta
Bel Air Collection Vallarta
Hotel Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Nuevo Vallarta Bel Air Collection Resort & Spa Vallarta Hotel
Hotel Bel Air Collection Resort & Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Bel Air Collection Resort Spa Vallarta
Bel Air Collection Resort Spa Vallarta All Inclusive
Bel Air Collection Resort
Bel Air Collection
Bel Air Collection Vallarta
Bel Collection & Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel
Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta

Reviews

Krystal Grand Nuevo Vallarta Reviews

7.0

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 70 out of 305 reviews
Rating 8 - Good. 98 out of 305 reviews
Rating 6 - Okay. 67 out of 305 reviews
Rating 4 - Poor. 43 out of 305 reviews
Rating 2 - Terrible. 27 out of 305 reviews

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. There was no hot water or Ac, the phone in the room was not working. Food and services was the worst. I would never recommend this place.
Stayed 3 nights in Dec 2017

4/10 Poor

JS, San Jose, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
They are in the middle of a building project and have let the rest of the facilities in poor condition. We did not get the room we booked. After changing room 3 times, we gave up.
Stayed 8 nights in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor quality for the price !!!!

I went for a wedding and over all the people some of them very nice but the rules around make people uncomfortable! The room that I reserve according to the pictures of the website not even close, ugly and very old I have to complain to get something better. The room was dirty during my stay no broom or mop were inside my room !!!!!! The food the last day were horrendous!!! The bedding sheets and in general old and not clean. The wedding for me as a Guest's opinión need improvement from the wedding planner of the hotel because the bride and groom trust that person and her abilities and experience since they were far away to control all the aspects of the wedding! Very bad attention for the wedding guests before the reception. They mark people like who were allow to drink something before the party start.
Stayed 3 nights in Jun 2017

4/10 Poor

Drew, Mexico City

Disliked: Cleanliness, property conditions & facilities, room comfort

Take a pass on this place!

Facility about to exchange ownership again in a short period of time. Disorganized, hygenically challenged, staff struggling. Don't waste your hard earned money here...too many other great options right next door.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very small. Uncomfortable bed. Room needs a do over, looks pretty sad, and so dark. Wanted a better room or we would check out, they offered one at three times the price...........no thanks. Also t.v. had one Spanish station and no English channels. Asked for a bottle opener, & told there would be one in the room, but, no, there wasn't. At least a quarter mile walk to bar and back to the room with an opener, which had to be returned.

6/10 Okay

igor, las vegas nv

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Big construction going on

If you want to spend a night or two I might book this hotel but as a vacation not a good resort they doing some construction work the stuff not really friendly specially the tour guy.very small room.

4/10 Poor

Verified traveler

Liked: Staff & service

Awesome staff

The restaurant needs some help with the menu, the items to choose from were not what you look for going to mexico, nice Mexican dishes to choose from would be nice.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay once they gave us a good room because of problems with the air conditioner. Food is okay gets boring quick would recommend eating out more. Good restaurants around and Puerto Vallarta only a cheap cab ride away. Resort was quite and easy to get to the pool and beach. Service was excellent for the most part. I would recommend getting ocean view it's the only way to go.

8/10 Good

Moe & Candace, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great pool

Great pool and staff. My only complaint would be our room was tiny with no balcony. We had a room that faced the Riu and was directly across from its air conditioning unit very noisy to say the least. We had a ground floor room with parking spots facing our window car headlights would shine in got pretty annoying. people loading up their vehicles milling about right outside our window very annoying. The we room we stayed in shouldn't be a room for guests it should be a utility room due to its poor location if you get room #3103 start complaining immediately. Don't get me wrong the resort is great. My wife and I don't spend much time in our room so I didn't say anything I also am not one to waste my time standing in line to see if we can get another room so I deal but after a week it got a little old. Our room wasvery clean and cozy when it was quiet. The beach is great here. lots of good restaurants fairly close to the the resort in Bucerias. This was my wife's and my 8th time to PV and we had a great time as always just wish our room had a better location. Thank you to Jose, Ricardo and all of the staff for making our stay fun, relaxing and all around great.

6/10 Okay

jim, denver

Liked: Staff & service, property conditions & facilities, room comfort

Building a new building.

The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.

8/10 Good

Cindy, Vernon, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All you need. An affordable vacation on the beach

We were happy with the size of fridge, presence of a microwave, coffee maker, blender and hot plate. These things gave us so much more choice in our vacation, for example, whether or not we wanted to go out for breakfast or have a smoothie, or make a Pina Colada. Service is friendly and prompt. Food is good and affordable. The ponds around the building are full of beautiful fish and turtles and fountains. The pool is clean and a comfortable temperature--swim up bar. The only complaint I would have is that people throw towels on the chairs around the pool to "reserve" them. There are many, many chairs, very few occupied but none available. I wish they would post signs telling people not to leave towels unattended or they will be taken and, held at the towel booth, thus opening up chairs.

6/10 Okay

LV, chicago IL

Liked: Cleanliness, room comfort
Disliked: Staff & service

Beautiful hotel Need new Staff

Jacuzzi didn't work No towels in room took staff about 15 min to bring them Asked to speak to Manager and she was a meeting could attend

6/10 Okay

Charlotte, Illinois

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Relaxing resort

Property nice -- but room unexceptiable! Floors were dirty to the extent your feet were black. Standard room very small--no couch or lounge chair. We didn't have daily maid service even though should have had clean towels and linens. Came one night at 7:30 pm to clean room! Too late. Common areas well kept and clean. Pool area very nice and staff at restaurant very friendly. Bellmen also very friendly and efficient They were exceptional

6/10 Okay

Jim, California

Liked: Cleanliness, staff & service, property conditions & facilities

Very lovely hotel located right on the beach

I am kind of mixed about my experience. The hotel was very nice and the room was good. However when we booked I thought we upgraded to a room that would have some kind of an ocean view according to their website, they placed us in a room over looking a construction yard with lots of constriction noise included. I would have been better to give us a heads up. I would suggest if you want to book this hotel, make sure you know what you are getting.

8/10 Good

Deb, Vancouver BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the beach, nice pool

Nice location, great staff, infinity pool was awesome, valet staff excellent

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Room was dirty. Bath tub was dirty

Room was dirty and stunk. I asked the clerk to clean the bath tub because it had dirt all over. Never came to clean it.

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities

Bottle of perfume stolen from my suitcase!!

This was the WORST experience ever!!! Hotel has MASSIVE construction. The room was a vacation nightmare. Way too small, dark, moldy smell, broken shutters with a view to another hotels air conditioner unit. We had to upgrade and the front desk services were not nice. No hello when we got there. Unwelcome feeling. I had my brand new bottle of perfume stolen out of my suitcase. The manager could care less. The pool was SO LOUD! Horrible music and overcrowded. We left to another beach because there was no place for us to sit and relax. Sitting by the beach on those filthy disgusting chairs was an absolute NO! I promise you, you can find much better. The kitchen table in the room was crawling with ants. Saw a cockroach crawling behind the TV in our bedroom. Clogged bathroom sink. No towels when we got to the room. The air vents were full of thick dust like it hadn't been cleaned in years. The ceiling fans were very noisy. They said partial view of the ocean and we had no view whatsoever. Please do yourselves a favor and find a different hotel.

6/10 Okay

Mrs. Jen, AL

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

No peace

The lay out of the grounds was perfect, but due to building new additions at 5 in the morning, making repairs on everything, trying to clean your room at the crack of dawn, ants in our bed when we arrived, and playing really loud music by the pool was over all stressful and not how a resort should feel. Even with an upgraded room and incredible staff...Never again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horribly Rude Hotel Staff, Loud Construction

Our room was located in the construction part of the hotel. We asked for a new room and was told there were none. We finally got a new room but they charged us $400 extra and we still ended up sleeping 3 of us in a king size bed. Don't bother staying here, you're better off staying at Paradise Village.

4/10 Poor

tim, idaho

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best

Rooms are dirty, sheets never changed, used towels just rehung for your use. Food subpar at best and have to take a taxi anywhere

6/10 Okay

JJ, Hernandez

Disliked: Cleanliness, staff & service, property conditions & facilities

Pool is very small and the jacuzzi is old fashion

It was okay, rooms where very small, the king bed was too big for the room, I rented two room and request a double room, but received to separate rooms far away from each other

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It's ok if you're on a budget, you get what you pay for.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

Great beach; room smelled very musty; great bathroom facilities; excellent staff; loved the family atmosphere even though it was just my wife and me

6/10 Okay

Kristine L., Houston

Liked: Cleanliness, room comfort

to have the hotvwater In the shower

Give better service when asking for the hot watertight be repaired

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They were very nice

Friendly however thru away our returning tickets and zipline tickets so we had to scramble to see if we could replace them