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Northeast Region Vacation Packages

Experiência no Chalé bicho preguiça foi muito insatisfatória, pois apresentava muita umidade, vários pontos de mofo (cheiro muito forte), teias de aranha no ar condicionado e em vários pontos do quarto, bichinhos embaixo do colchão, demonstrando a falta de cuidado com uma limpeza mais criteriosa. As paredes com sujeira, algumas coisas velhas, tiraram a aparência de rústico para algo mal cuidado mesmo. A pousada em si tem esse aspecto. Café da manhã bem simples. A equipe pouco preparada. Exceção para Line que nos recepcionou bem e para Rafael do restaurante que foi o destaque no atendimento.

Breakfast was okay. Bakery goods were a little dry.

Excellent hotel in terms of location, food & staff service.

I book this hotel because it has 2 bedrooms and I have a very light sleep so I did not want to sleep with my boyfriend - do not judge! The rooms are not double glazed and therefore you can hear everything from the main road. I could not sleep well. There was also some machinery behind the wall on the 2nd bedroom, again very noisy and it can start anytime (I had it starting at 3am and it is a loud noise = I guess it is related to the water pressure?). Breakfast was also not like in the Instagram page. I felt that portions got better once I have made a complaint, but we were given 1 scramble egg - to share between 2 of us on the first day. They offered other items, but not as much as they picture in their insta page. To improve this, they could create a check list and ask guests what they wanted the previous day. People in the reception were friendly and nice - 5*, all the staff were polite, but the physical structure of the hotel was not up to my standards: the pool for example is most of the time on the shade - that cannot be change or moved. Their jacuzzi was out of order and maintenance team could not fix it during the 7 days we stayed there. I was not offered any compensation and I felt that I paid for a service that they could not provide. Also the bedroom did not have an iron and the hotel does not have 1 for each apartment, so sometimes I had to bring the one I requested downstairs to share with another room that has requested. I felt a bit disappointed.

Excellent Service

Restaurant is amazing. Room is comfy and clean. Scenery is beautiful. Highly recommend.

I was extremely disappointed with my stay at Novotel Rio Vermelho. This was a birthday trip, and I paid over $1,300 USD for one week in an ocean-view room. At check-in, I was placed in a lower-level room where the door did not fully close, and there was blood on the bed sheets. I reported it and was told to ask the next day about moving rooms. I was moved to the 7th floor, where I found a cockroach in my room. When I complained, an employee came with bug spray and told me the hotel sprays weekly and that cockroaches are in the walls. This was said as if it were normal or acceptable. The hotel offered me free breakfast for the rest of my stay to make up for the issues, but at checkout they tried to charge me for it. I then had to email them afterward to get it corrected. The Wi-Fi was also unavailable for most of my stay, and the air conditioning stopped working for about half of my final day. Robert at the front desk was the one positive and did everything he could to help. Unfortunately, the hotel is very dated and does not look like the photos. Between the blood-stained sheets, roaches, maintenance issues, poor Wi-Fi, and billing problems, this was a terrible experience. I have received no financial compensation and would not recommend this hotel.