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The hotel itself was clean, comfortable, and well-maintained. My suite was spacious, quiet, and exactly what I needed after spending hours on the road. I was able to relax and get a great night's sleep before continuing my drive. The only minor downside was the parking. It is located across the street, which was a little inconvenient after a long day of traveling, especially with luggage. However, it wasn't enough to take away from an otherwise excellent experience. Overall, HU Hotel exceeded my expectations. Between the outstanding customer service, complimentary suite upgrade, and comfortable accommodations, this was easily one of the best hotel experiences I've had. I highly recommend staying here if you're visiting Memphis, and I will absolutely be back the next time I'm in town.

Great property and location

The apartment was clean and enough space to accommodate everyone. It was difficult to get in touch with the property especially on the weekends. We requested additional covers which we never received. There were only two rolls of toliet tissue in each bathroom and I was there for 4 nights/5 days. The beds could be more comfortable but overall it was a great stay.

I'm giving this 3 stars because of a mix of good and bad. The good: The apartment was nice, spacious and well furnished. The beds were comfortable and a good size. We couldn't hear the neighbors next to us or above us (although that could be because they weren't home). The parking garage was secure and we didn't have trouble finding a spot close to our room. The place was only a few minutes drive from downtown/Beale St. The bad: The dryer was broken and clearly had been for quite some time. Which was a shame because we were planning on doing laundry. Shouldn't be allowed to advertise washer/dryer when it's not functional. The toilet leaked when flushed. Luckily there was a second toilet in the unit. It's unknown if this one was ever fixed, as no one fixed it in the 2 days we were there. The one bedroom has a bright light right outside the window that stays on all night. The blinds do not adequately block out the light. If you like sleeping with a night light, you're in luck. The other bedroom has windows that block out zero noise. You will hear every car that drives by on the street, that is only a few feet away. If you like sleeping with white noise, you're in luck. The appliances are outdated. Not a big deal, but they are out of the 1990s. Overall, if you're looking for a place to stay near downtown with 2 beds and you're a deep sleeper, this place is nice. If you're planning on using the laundry and kitchen a lot, I'd look elsewhere.