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Get an overview of this hotel
5-star Toyako hotel with 7 restaurants

Popular property highlights

Free WiFi
Indoor pool
Laundry facilities
Grocery/convenience store
Babysitting or childcare (surcharge)

Location

Set amidst the mountains, this ski-in/ski-out hotel in Toyako is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 6 mi (10 km) of Lake Toya and Toyako Forest Museum. Usuzanfunka Memorial Park and Toyako Onsen are also within 9 mi (15 km).

Hotel Features

Enjoy direct access to the slopes and an indoor pool at The Windsor Hotel TOYA during the winter, and return in the summer for a round at the hotel's golf course.

Room Amenities

All 368 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Refrigerators, room service, and free newspapers are among the other amenities available to guests.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 3564 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place.

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are not available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Hotel Names

  • Hotel Windsor Toya
  • Toya Windsor
  • Toya Windsor Hotel
  • Windsor Hotel Toya
  • Windsor Toya
  • Windsor Toya Hotel
  • The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
  • Windsor Hotel Toyako Cho
  • The Windsor Hotel Toya Toyako-Cho
  • The Windsor Hotel TOYA Hotel
  • The Windsor Hotel TOYA Toyako
  • The Windsor Hotel TOYA Hotel Toyako

Hotel Amenities

Property Features

During the winter, enjoy onsite recreation like cross-country skiing, snowboarding, and snow tubing and return when the snow melts for a round of golf at the onsite golf course. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. The Windsor Hotel TOYA helps provide the perfect winter holiday with skiing lessons, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a children's pool, outdoor tennis courts, and a fitness center.

The Windsor Hotel TOYA has designated areas for smoking.

  • Bar/lounge
  • Coffee/tea in common areas
  • Ski passes available
  • Elevator
  • Fitness facilities
  • Full-service spa
  • Indoor pool
  • Front desk (limited hours)
  • Conference space
  • Porter/bellhop
  • Grocery/convenience store
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Ski-in/ski-out access
  • Luggage storage
  • Wheelchair accessible – no
  • Hair salon
  • Breakfast available (surcharge)
  • Number of restaurants - 7
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Free train station pickup
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 368
  • One meeting room
  • Wedding services
  • Golf course on site
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Room Amenities

The Windsor Hotel TOYA offers 368 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Free newspaper
  • Refrigerator
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • Iron/ironing board (on request)
  • Free bottled water
  • Bidet
  • Blackout drapes/curtains
  • In-room massage available
  • Slippers
  • Shower/tub combination
  • Satellite TV service
  • Free WiFi
  • Free wired Internet
  • Pillow menu
  • LCD TV
  • Heating
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1

Parking

Parking (limited spaces)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Food & Drink

Cooked-to-order breakfasts are available for a surcharge and are served each morning.

Suyama - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Gilligans Island - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Open daily.

Tojisanka - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open daily.

Out of Africa - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Late night fare is available from room service (during limited hours).

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body scrubs. The spa is equipped with hot springs/mineral springs and a spa tub. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas.

  • Spa tub in spa
  • Indoor mineral hot springs (Japanese-style onsen)
  • Facial treatments
  • Body scrubs
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hot springs/mineral springs in spa
  • Massages

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Snowmobiling on site
  • Snowshoeing on site
  • Golf lessons on site
  • Golfing on site
  • Horse riding/rental on site
  • Mountain biking nearby
  • Hot springs on site
  • Sledding on site
  • Rafting nearby
  • Snow tubing on site
  • Segway rental/tour on site
  • Bicycle rentals on site
  • Ski equipment rentals on site
  • Ski lessons on site
  • Cross-country skiing on site

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