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Newalla Vacation Packages

Property in need up updates and maintenance. Bed wasn't level. Elevator was sketchy. Exterior landscape overdue for maintenance. Breakfast was prefunctory. But what prompted my review, I witnessed the desk staff being unhelpful and argumentative with multiple guests. One guy had key that wasn't working and they were reluctant to exchange it. Another asked for extra towels, and she literally made him go back to the room and bring his dirty towels to the front desk to get towels. I guess i should budget more for overnight stays if I expect extra towels and generous basic hotel amenities.

Beautiful hotel. Loved the location

We loved just about everything here. The only thing we would change is the fact that we couldn’t just exit the indoor park and go right to the outside park. You had to go up and clear around to get to it.

Room cleanliness, Breakfast, amazing staff and service

Close to airpoet

Pro: We reserved the suite with a seperate bedroom and living room. This was a great option since we had a toddler that needed space to run and play—recommended by other mom friends. The seperate room also allowed us to put him down to sleep and we could still talk and watch tv in the other room. Cons: 1. The room had things that needed attention. Both sinks in the room had backward faucets. Hot was cold and cold was hot. I went the entire first day thinking we didn’t have hot water. Yes, I tried both ways too, but the water took sooo long to heat up I thought both ways were cold. 2. The carpet was very stained everywhere which is just gross, furniture had tears, wood chipped off, etc. Disappointing for a Hilton. 3. The privacy curtain on the big main window was broken, so we had to leave the blackout shade shut the entire time which was frustrating because there’s no overhead light so a lamp was all we had to light the room. 4. The breakfast was VERY disappointing. Unless you want nothing but carbs—bagels, muffins, waffles—I ended up having to go spend $25 at walmart on breakfast food for my family which made me mad because one of the reasons i specifically chose this hotel was because the advertised a “buffet” so we couldn’t have a breakfast expense. The only fruit was half brown bananas. 5. Maid service was only every other day. Overall, the large space was nice, but I also paid extra for that. With the other issues, I would NOT stay there a second time.

Clean and comfortable. Breakfast was good