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Navas de Estena Vacation Packages

The location was good, but unfortunately the attitude of the front desk lady completely ruined our experience. We stayed for five days and will NOT return. One afternoon, while we were simply talking in our room, she knocked extremely hard on our door and rudely told us to be quiet. It was the middle of the day, not quiet hours, and we were not being excessively loud. We understand if someone complained, but there is a professional and respectful way to speak to paying guests. Her aggressive knocking and tone made us feel extremely uncomfortable and unwelcome. Ironically, the shower and bathroom noise from the room next door was louder than our conversation. We also reported water leaking from the AC. she immediately blamed us, saying it happened because we left the AC running all day and that now it was broken and had to be replaced. It was over 99°F outside. Using the AC in that kind of heat is completely normal. Guests should not be blamed for a maintenance problem or made to feel responsible for equipment that is not working properly. Housekeeping was also disappointing. They emptied the trash and provided clean towels, but during our five day stay, our sheets were never changed. They simply made the bed using the same sheets. The location may be good, but customer service matters just as much. Management seriously needs more professional and respectful front desk service. Paying guests should never be spoken to or treated this way. We will NOT return.

Our hotel room was not worth the money. No toiletries provided. Room and bathroom was very compact and not worth the money. Breakfast was good and the location was convenient. Could have been lesser priced for the amenities.

Nice and clean

Beautiful hotel in great location. Helpful staff, spacious room, very comfortable bed, great bathroom, excellent breakfast. Very convenient taxi stand outside hotel. Great shopping and restaurants in walking distance

Nice place

Good rooms. Good breakfast. Nice staff at the breakfast and the bar. But I didn’t like the people that checked me in. Not really nice and did like to give my credit card numbers verbally.

Love Hotel Regina! This is our go to place stay in Madrid.