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We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).

Villa Conrad was superb! The Villa was renovated and luxurious. Location is perfect. I was able to use the rooftop pool at Metropole with a stunning ocean view. The only thing was the tv didn’t work and staff couldn’t fix it!

Amazing place! Super nice and helpful host, wonderful breakfast

The room was comfortable as was the bed. The breakfast was wonderful with plenty of options and the view from the outdoor terrace was beautiful. We would stay here again.

The staff were incredibly friendly and helpful. The hotel is in an excellent location. Super happy with my stay here, would definitely recommend!

Centrally located. Very good breakfast. Good size rooms. Only a minibar in room. No kettle to boil water for tea or coffee. Had to wait until opening of breakfast room 7am to get coffee.