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Nappi Village Vacation Packages

Terry is a great Host. Apartment is very modern and clean. Tery has gone over and beyond on quality. I would stay there again.

We weren’t put on a higher floor as indicated at booking. When questioned we were told there was a leak/problem on 5th floor. Hoping for another corner room on a higher floor [than 1] we were shown alternative rooms that were smaller. Additionally the pillows were stained with red juice or wine. Considering the newness of the hotel more was expected. The front desk manager, Ebony was firm and proactive with training she’ll be a great. However the hotel could do better should be better considering the growth of guests and expected.

Very good

Breakfast was good, room was very clean, except there’s was a hole in one of the floor tiles, and there was mold and dirt build up on the balcony floor, looks like it wasn’t cleaned in weeks. The gym was dilapidated, there was no fresh towels, no attendant, the water fountain was out of water, and looks like it hasn’t been cleaned in weeks! Overall the price I paid per night, wasn’t worth it!

Kind of pricy for a 6.5 hr stay!

Clean a d great food

Not Recommended Our stay at this hotel was unacceptable on multiple levels. The front desk staff were openly rude, dismissive, and unhelpful, and communication was almost impossible because they did not speak English. In an English speaking country, this is a basic requirement — and the hotel’s failure here created constant frustration and made even simple requests difficult. Housekeeping also could not communicate in English, which meant our requests were ignored. Our room was never cleaned, and despite asking for fresh linen, none was provided. The condition of the room was alarming. The bathroom had visible mould, and a strong sewage smell filled the space throughout our stay, making people feel physically unwell. Roaches were found in the room. The in room safe broke, the door fell off, and instead of repairing it, staff simply placed another safe on top — a clear sign of poor maintenance standards. Construction and drilling were happening in the dining area during mealtimes, with dust spreading while guests were eating. Our window view was completely blocked by a wooden billboard, leaving the room dark and enclosed. The only positive was the breakfast, which offered good variety and ample seating. Overall, this hotel failed in cleanliness, maintenance, guest comfort, and — critically — staff communication. In a country where English is the native language, guests should not struggle to communicate with staff. The hotel must do significantly better.

The staff was very helpful and friendly. The food at the Bistro was good