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Napoleonville Vacation Packages

Terrible experience stay at this hotel. I got up to use the bathroom and walking back to the bed I noticed a cockroach crawling up the wall. I immediately woke my boyfriend up, he said "where is it" I said it went behind the picture! He moved it and there it was!!! He killed it. I have stayed in many hotels over my years of traveling and NEVER have I had this happen, I will inspect my personal things very thoroughly before entering my home. Fix this problem immediately Sheraton, nobody wants to bring coack

Outstanding accommodations

Overall, I was impressed with the room itself. It was very spacious. It came with a kitchen, which was necessary for me because I was traveling with my grandchildren. The checkout time is earlier than other places it was for 10 AM and I didn’t realize that until I was getting ready to leave. It was my birthday weekend and I was traveling with my grandchildren which makes navigating a little different the cost for a late check out is 150 and I decided to go ahead and do a late checkout because of the gravity of the situation when I pay the money, everything is virtual, you don’t talk to anyone face to face which I really did not like when you enter into the hotel there’s no one there to greet you. Everything is virtual. Some people may like it because they don’t have to deal with anyone, but I do like to be able to interact with other others after I paid the money. A person from the staff came in and yelled at us and said that we were supposed to be out. She further noted that she would be back in 10 minutes and we needed to be gone as I tried to call out to her she stormed out of the room and did not respond to anyone of us that was talking to her to let her know that we have paid the money when I spoke with someone they told me that they will call me back on Monday and which I never received the call and that they would’ve went in charge not once did they try to compensate me for being interrupted and late for my reservations that I had I would not go back because of that.

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Nice professional caring staff even when busy like during this weekend Essence festival.

After a mix up with my room reservation, the staff went above and beyond to accommodate us into a great room. All the staff we encountered were wonderful, and the food is exceptional.

The staff were polite and helpful. The room was clean with plenty of space. I loved the oversized bed, bathroom, and shower. I also enjoyed the history of artwork and the decors.

Needs more upkeeping even the most transited area elevators needed more to be clean and the only late night eating option (steak and Shake) needs to be clean.