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ibis Styles Nairobi Westlands

3.5 star property

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Photo gallery for ibis Styles Nairobi Westlands

Lobby sitting area
Exterior
3 bars/lounges
1 bedroom, premium bedding, pillowtop beds, in-room safe
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Air conditioning
  • Spa
$74
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
Rhapta Road, Westlands, Nairobi, 00800
  • Place, Sarit Centre
    ‪10 min walk‬
  • Place, Westgate Shopping Mall
    ‪16 min walk‬
  • Place, Nairobi National Museum
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 3 Twin Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 183 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, 2 Double Beds (Trendy)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Double Room, 2 Double Beds (Trendy)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Twin Beds (Trendy)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Twin Beds (Trendy)

8.0 out of 10
Very good
(4 reviews)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, Multiple Beds

8.4 out of 10
Very good
(8 reviews)
  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed

  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

ibis Styles Nairobi Westlands

3.5-star hotel in Muthangari
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a nightclub. Free WiFi in public areas, free self parking, and a free cruise terminal shuttle are also provided. Other amenities include 3 bars/lounges, a fitness center, and a snack bar/deli. Housekeeping is available on request.
Ibis Styles Nairobi Westlands offers 280 accommodations with safes and complimentary bottled water. These individually decorated accommodations include desks. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revitalize Wellness Centre has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open select days. Children under 9 years old are not allowed in the spa without adult supervision. Guests under 9 years old are not allowed in the spa.

Ibis Styles Nairobi Westlands features a full-service spa and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a nightclub, a rooftop terrace, and spa services. For a surcharge, the property provides an area shuttle within 30 kilometers and an airport shuttle (available 24 hours). Complimentary secured self parking is available on site, along with a car charging station.

Ibis Styles Nairobi Westlands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Utamu Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Kilele Lounge - Overlooking the garden, this café specializes in local and international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Skybar - Overlooking the garden, this café specializes in local and international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free cruise terminal shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kilele Lounge
  • Skybar
  • Utamu Restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Spa open select days
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 20 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number CPR/2010/29781

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Guests under 9 years old are not allowed in the spa, and guests under 9 years old are only allowed with adult supervision

Property is also known as

ibis Styles Nairobi Westlands Hotel
ibis Styles Westlands Hotel
ibis Styles Westlands
ibis Styles Nairobi Westlands Hotel
ibis Styles Nairobi Westlands Nairobi
ibis Styles Nairobi Westlands Hotel Nairobi

Reviews

ibis Styles Nairobi Westlands Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 371 out of 731 reviews
Rating 8 - Good. 224 out of 731 reviews
Rating 6 - Okay. 63 out of 731 reviews
Rating 4 - Poor. 36 out of 731 reviews
Rating 2 - Terrible. 37 out of 731 reviews

Reviews

6/10 Okay

Tamuno

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness
Generally good for the price
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe staying at the hotel. In the Westland’s area so it was very close to everything and we were able to easily take Ubers everywhere. Would stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Amenities, property conditions & facilities
Small safe and modern property near to restaurants and shopping.
Stayed 5 nights in Aug 2025

8/10 Good

Aniza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay,

The hotel itself was good, clean, safe and overall a nice place to stay. However, our check-in experience was frustrating. We booked a room with three single beds for two adults and one child (my 15-year-old daughter). At reception, the staff member insisted that in their system a 15-year-old is considered an adult and argued that our booking was for two adults and one child. I explained that Hotels.com clearly shows 15 as a child, and regardless, we had booked three beds, so the point was irrelevant. She was dismissive, rude, and lacking in basic courtesy. On top of that, she tried to charge us $30 for early check-in, claiming the standard check-in time was 12pm, while my booking confirmation clearly stated 10am. Fortunately, another staff member overheard the situation, stepped in, and handled everything kindly and professionally. Thanks to them, we were able to check in smoothly around 9am. Overall: The hotel is good and comfortable, but the first receptionist left a bad impression. I hope the management ensures more consistent training in professionalism and customer service, as one staff member saved what could have been a very unpleasant start
Stayed 5 nights in Jul 2025

6/10 Okay

Devon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ibis Style has a staff behavior problem. Most staff are professional and perform their duties well. However, some housekeeping and restaurant workers have terrible service and attitudes. For example, one employee at the ground floor bakery did not acknowledge my presence at the front counter for approximately 15 minutes while I stood their wondering if my order was ready or still being prepared. She didn't even look at me or indicate to me that she would be with me once she was finished. No other customers were there waiting. Also, one of the rooftop security staff just outside the entrance to the Roof, stopped me and my guest while I was holding a large tray of food so he could ask me several different questions about where exactly I was going and whether I reserved a room for two people and then whether my guest had left her ID at the front desk. It's very irritating to experience this after having been there for over a week and while in the middle of holding a large tray of food. Just call my room to get clarification. It makes you feel like an underage person to be questioned in such a manner. Lastly, the housekeeping needs to be more consistent in when they will come to clean your room. I don't think these housekeepers understand that people are traveling from different parts of the world and from very different time zones, and that inconsistent housekeeping visits, from 9 am to even 3 pm, can be very disruptive to guest's sleep patterns.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alnoor

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Sandra, Brooklyn

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Accessible/room comfort & location ok; Should offer more affordable breakfast options. Always under 'renovations'.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kirpal

Liked: Cleanliness, staff & service, property conditions & facilities
Could do with taxi service
Stayed 3 nights in Jun 2025

8/10 Good

Kirpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Tewodros

Liked: Staff & service
great location clenliness. small rooms
Stayed 2 nights in Jul 2025

8/10 Good

eliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The food is pretty poor. The room quite small and basic, but spotless. The staff is very helpful. It is a good and safe location.
Stayed 4 nights in Jul 2025

10/10 Excellent

Egbe Agbor, Brussels

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. One night stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel save area
Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Stayed 3 nights in Jul 2025

10/10 Excellent

Vanessa

Traveled with family
Great service!
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025

6/10 Okay

Eritrea

Liked: Cleanliness, amenities, property conditions & facilities
The are was good. The property was clean. The rooms were small and no cub birds for your clothes but if you are staying 1 or 2 days and you have only few things it is ok
Stayed 6 nights in Jun 2025

10/10 Excellent

Oluwatosin

Stayed 3 nights in Jun 2025

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibid Styles Nairobi remains a great value though the some changes are for the better - additional seating areas for the ground floor restaurant - and some are worse - enclosing all outdoor spaces that were previously open, such as the rooftop areas (why?) and even ones on the ground floor. The good: The beds are still comfortable enough though harder since I suspect they no longer use the Heavenly Mattress. The sheets are crisp and clean, the staff very attentive, the general decor of the rooms and public spaces make the hotel inviting. It appears that management does not pay attention to detail: There was water dripping from the ceiling in the main restaurant, the main floor men’s room could have someone fix fixtures, dings and bumps around the hotel, things that a walkthrough with a checklist would solve. Even though a painting and other maintenance is underway, rather than disguising materials as would be done in the rich economies, junk is easily seen on the mezzanine level. Why is a third-world standard being used? Stop letting the staff down.
Stayed 2 nights in Jun 2025

10/10 Excellent

Satoshi, Taito

Stayed 7 nights in Jun 2025

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Repeat customer.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Restaurant staff was excellent Desk staff was shaming and snotty No pool Expensive happy hour small drinks but great food Amenities are in the room
Stayed 2 nights in May 2025