Meticulous service with smiling staff! I felt pampered after 17 days in Madagascar. The hotel concierge made arrangements for very affordable day trips to major highlights of Nairobi. The food was delicious. Lovely pool and lounge areas to hang out. They also kept track of my flights, making sure I left in time for the airport.
Traveller from J
This family-friendly Nairobi hotel is located near the airport, within a 10-minute walk of Central Park, Uhuru Park, and …More
I was day later then schedule . Floor was not clean, mini bar was not turn on. My bed was so high ,I thought I will have to use ladder. Pools ( two of them ), hotel staff and food are fantastic. But .. on a day I was going home I ask for help with my luggage nobody show up and I had to carry myself from third floor.
Traveller from Nevada, USA
Nestled on the beach, this Diani Beach resort is 1.1 mi (1.8 km) from Diani Beach and 1.3 mi (2.1 km) from Diani - Chale …More
Everything was great until check out. I turned in my key, paid my balance for some sodas we bought and receipted a zero balance. Then we went to finish our lunch and leave. When we got to the main gate they said we needed a "clearance slip". I thought the guard meant receipt so I pulled it out of my luggage and showed her. But that wasn't what she wanted it was a "green clearance card" apparently they give at check out which they did not. So I had to drive back up the long drive only to find out they wouldn't clear me since they could not confirm my bill was paid via Expedia. When I checked in two days earlier I said my name and that I had booked through expedia and there was no problem, they had my reservation ready. So I was very surprised and frustrated that now they were saying bill wasn't paid. So I went back to my van got my computer to show them the email confirmation from expedia which showed dates and amount paid $562 "collected by Expedia". That did not satisfy the clerks. So I opened my online credit card and showed them the debit from Expedia on the day I booked it with ref numbers. They still weren't sure and had to call their home office in Nairobi. By now we were 30 min behind schedule to drive 4 hours back home. We live in Kenya and have resident rates. Finally they gave me my "green clearance card" 40 min after my first attempt to go. I forwarded Expedia email confirmation to their home office. The reservation manager Rose did email me this morning apologizin
This family-friendly Naivasha hotel is located in the mountains, 4.6 mi (7.5 km) from Crater Lake Game Sanctuary, and within …More
Our stay was decent. The food is alright but could do with some more variety. We did have an issue with one of the bathroom fittings but were quickly helped by the hotel staff and reassigned a new room. Apart from the lake (boat rides) and a bit of rest and relaxation, there's not much else to do here unless you can travel to nearby Hell's Gate National Park where you can do some hiking. Would be great if they had other activities at the club.
Situated in the historical district, this luxury hotel is within 6 mi (10 km) of Naivasha District Hospital, Hell's Gate …More