2/10 Terrible
Verified traveler
Traveled with family and small children
Aug 3, 2019
I was not able to check in and get into the hotel so I could not stay there. It was a nightmare situation. We arrived late due to problems with renting our car. I tried to contact hotel several times since I knew we would arrive past 10:00 pm. Arrived at 11:00 and everything was locked and dark. I knocked on all doors incidling night-door and finally someone who I thought was manager leaned out the window above and just said quiet. He never came to the door and I continued to knock and speak German but no response. With no place to sleep, my 15 yo son contacted his new coach at 12:30 am and had to sleep in his new football academy close to this town in Schlotheim. I was moving my son to his new school for 13 months. The manager of hotel called me the next day and I explained the situation and nightmare and he said he would refund the room amount but I need to contact Expedia. Please refund $81.15 itinerary#7452843050169. I am in South Africa now so I can’t call. I can call if needed when I return Aug 19. Thank you for your assistance. - Todd
Verified traveler
Stayed 1 night in Jul 2019