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Mt. Pleasant Vacation Packages

The room had some serious plumbing issues. Sink and toilet backed up twice.

The staff was so helpful and kind especially Emania I hope I spell her name Correct.She called and made sure I was good / able to Check in ,the security was so nice I did not get his name. I highly recommend. I’ll be booking here for my parent to attend the blue food festival.

No customer service at all. Room not cleaned when requested and we had no clean towels. Paid extra for earlier check in. Very expensive at the restaurant. Automatically adds service charge and tax that is almost cost of an additional dish. This is not normal at any other restaurants we ate at in the country.

The hotel was a comfortable one to stay at. The room was clean and the amenities were satisfying. The all inclusive package was worth the price. The food was tasty and drinks selection was appropriate. I absolutely has no hesitation staying at Tropikist Hotel again.

The rooms are spacious, clean and well-kept. The bathroom needs an extractor fan. What I didn't particularly like is the pay by the hour rooms within the same compound. That created a rather negative visual for me. Better signage would also help hotel guests to not head in that direction first and be put off. I very quickly considered abandoning my reservation because of this. Nevertheless, I enjoyed my stay as a hotel guest. I really enjoyed interacting with Dianne from the restaurant and bar. She has great energy!

Unfortunately my family's five day stay was a terrible experience. The hotel is very run down and poorly maintained. And there were issues from the time we arrived. The biggest problem was mosquitoes in and outside our room. I complained to the young receptionist and her first response was very disappointing. I was told that there were some "very important people" including judges expected to arrive and we might not be able to switch rooms. Advice to the young lady: never make a guest feel like they're not important!!!!!! At that point, I called around and found another place to stay so we were prepared to check out. After I told the receptionist we'll be leaving is when she actually started trying to move us. We were moved to the "penthouse suite" which was essentially a larger room with no mosquitoes. Still poorly maintained, fridge didn't work, and the door around the lock is close to breaking off. We stayed but problems continued: Horrible breakfast. Birds were sometimes pecking at the food. So we chose not to eat certain things. Lunch and dinner was excellent though. On the last day, water and electricity went out. They returned after about 20 minutes but then water went again that evening. I went to the same receptionist and told her about the water. Also let her know water went that morning. She told me I should've let them know in the morning and they would've fixed it. Again, young lady, NEVER MAKE A GUEST FEEL AS THOUGH THEY ARE WRONG!!!