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Morrisville Vacation Packages

So here’s what happened there was nothing really wrong with the actual hotel but when I took a shower and got out to use the body lotion that the hotel supplies, I pumped it out and put it all over my body and realized that it wasn’t the lotion it was the hand soap so I thought it was my fault I checked the other container and that was hand soap also so it was not my fault apparently the maids filled both container containers with hand soap, so unfortunately, after I was halfway ready for dinner, I had to get back in the shower to rinse everything off and start over which made me late for my dinner reservations a very nicely told the desk And they actually laughed and never apologized. They did take care of the situation after we left asked if they could go to our room and fix it which they did and I appreciated that then the next morning when I could’ve been sleeping and enjoying my mini vacation, the fire alarm goes off no phone call to our room. Nobody in the hallways telling us it’s fine false alarm I’m on the fifth floor so I had to get dressed go down everybody’s walking around like nothing happened so I walked to the desk and I said apparently there’s no fire and she laughed at me again and said oh no that happens all the time around here, somebody burnt toast in the kitchen again no apologies as I made a little jokeabout being woken up so early on my mini vacation I thought maybe I’d get a little compensation on my breakfast or even an apology, but I didn’t get either

Everything was fine, I especially liked the heating system, which was so quiet and very accurately with temperature. Staff was wonderful. The furniture is scratched in places and one of the chairs had a lot of vinyl patches coming off. Overall, a good stay.

The staff and management were extremely disappointing. Around midnight on Saturday, we could not rest because the guests in the room next door were drinking and playing loud music. I called the front desk for help, and the woman working that night responded in a mocking, rude, and dismissive tone: “What do you want me to do? I’m alone. If you want, go tell them to be quiet yourself, or do whatever you want.” That response was completely unacceptable. Guests should be able to ask for help without being treated with disrespect. I have never been spoken to that way at a hotel, and I will never stay here again. Monday morning was just as unacceptable. We asked a woman if she worked there because we wanted to know whether bacon would be served. She said she did not work there, but then went into the kitchen and clearly seemed to know the staff. We assumed she was an employee. Soon after, the kitchen staff started arguing loudly with each other. They were shouting and using profanity so loudly that everyone in the dining area could hear them. Their behavior was chaotic and completely unprofessional, especially in a family hotel with children present. The advertised breakfast was also very poor, with only eggs and bread. It should be described as a snack, not breakfast. The hotel needs to improve its customer service, staff professionalism, and breakfast.