Search Deals on

Morrison Vacation Packages

Clean, quiet, decent food, friendly staff and nice rooms. Close to several places to eat and local entertainment. Not sure what else anyone would expect from a hotel.

Clean room, nice and helpful staff but room A/C was too noisy. Need to fix it

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

Beautiful hotel in the very heart of this beautiful city. Excellent location for walking to Riverwalk, Navy Pier, and so much more. Fantastic staff from reception to housekeeping to food services. Outstanding daily breakfast buffet made the start of every day a great experience. Will definitely come back to the Riu!

Staff was welcoming. Continental breakfast was above average. We stayed in a 2bdr/2ba suite and just had a couple of minor annoyances with the room. The shower head was seemingly broken and there was cardboard folded and wedged in so that it would stay on the rod. If you touched it at all, it'd just fall off. The sink sprayer also did not stay up at the base of the faucet - it just dangled there in the sink. It made it a slight pain to do dishes. Neither problem was the end of the world, but attention to detail and the little things can be impacted. Upon checking in (stayed Wed-Mon), we had asked for room cleanings (towels, bedding, and trash) for Friday and Sunday. They only did that Friday. We had to call the front desk for towels ourselves after getting back to the room from a full day of being in 100 degree weather and sweating to find we had no clean laundry. Again, not the end of the world but it caused disappointment after having a much better experience there the year prior.

Nice hotel kind and fast staff

I liked everything except that the air conditioner in the hotel hallway was too cold

There were stains on the carpet and where the thermostat was an awful smell coming from that area-like musty smelling. We stayed and paid premium rate for a firework view and while I know they can’t control the weather, I reached out to see if they would be willing to credit something toward a future stay so we could enjoy the experience. Not even an acknowledgment of our disappointment or receipt of our email. Disappointed in the whole situation.