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Morretes Vacation Packages

So Good!!!

I chose this hotel mainly for its great location, which made it easy to access nearby restaurants, shops, and attractions. Unfortunately, the rest of the experience did not meet the standards of a 4-star hotel. The reception staff were cold and unwelcoming, making check-in feel impersonal. A more friendly and attentive attitude would have made a big difference. The room seemed fine at first, but the bathroom had visible mold and a clogged sink that drained very slowly. These maintenance issues gave the impression that the hotel is not properly maintained. Breakfast was decent with enough variety, but it lacked features expected from a 4-star hotel, such as a made-to-order egg or omelette station. The valet parking was also overpriced for what was offered, adding to the frustration of the stay. Another major issue was the 220-volt electrical system, which was not clearly communicated. I almost damaged my hair dryer because of this, and it could easily create safety risks for guests. Overall, the hotel felt outdated and poorly maintained. While the location is excellent, the unfriendly service, bathroom issues, expensive parking, and electrical concerns made the stay disappointing. In my opinion, this hotel is closer to a 2-star experience than a true 4-star property.

Yes, the staff was not super courteous but ok.

Good

Day 1 - the elevators had a technical fault. Day 2 - there was no water in the hotel due to works on the street (planned) but they did not tell guests in advance so that we could plan accordingly. Day 3 - electrical faults and limited power. One elevator closed its doors but not all the way and started to move and then got stuck - with me inside - scary. I was offered apologies and a refund by management but that still hadn’t happened. In general it’s a nice hotel but the staff don’t seem to know what to do with crumbling infrastructure, or how to appropriately support guests. Disappointing

Thank you for the excellent hospitality. We really appreciate it a lot. See you soon.