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The room was clean, however it smelled like mold inside and bathroom shower ceiling had some visible mold. The Caracoles restaurant staff were pretty slow when bringing in drinks when asked, even after multiple times, I’m not sure if there was lack of communication. I also find that although not everyone can be as respectful, past 12am, other guests were still blasting music and being loud because I don’t think there are “quite hours”.

Nice place

Amamos este hotel, las amenidades son ideales para todas las edades , desde los más pequeños hasta los más grandes. Mi familia la pasó muy bien.

Excellent staff and beautiful hotel. I would love to stay here again

This hotel was breathtaking. Very well maintained. The pool was amazing. The staff was great. The only issue I had was that with all the plants comes bugs. I didn’t realize until our last day all the little black ants in our bed. My daughter had bug bites all over her arm. I did not bring this up with the staff because I figured it comes with the territory and we were only there 2 nights. Another thing is no air conditioning. This is on their website so it was not a surprise and although the nights were cool just not cold enough for me. Again this is not the hotels fault. I would still recommend this place to others.

Breakfast and breakfast staff was wonderful!