Portola Hotel & Spa at Monterey Bay features an outdoor pool and a fitness center. Dining is available at one of the resort's 2 restaurants. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Wireless Internet access is available for a surcharge.
This business-friendly resort also offers spa services, a terrace, and multilingual staff. Parking is available onsite for a surcharge. A total renovation of this property was completed in December 2020.
Portola Hotel & Spa at Monterey Bay is a smoke-free property.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in December 2020.
Self parking (surcharge) , Valet parking (surcharge)
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge)
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Recreational amenities at the resort include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time ends at anytime
Check-in time starts at 4 PM
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Free PCR COVID-19 testing is available on site. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Car not required
Property follows sanitization practices of SafeStay (AHLA - USA)
Debit cards not accepted
Staffed front desk
Free onsite COVID-19 testing (PCR) is available
Carbon monoxide detector
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service not has not been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 18
Social distancing measures are not in place
Contactless check-in is available
Guests will receive an email with special check-in instructions
Property confirms they are implementing enhanced cleaning measures
Children stay free
Parking height restrictions apply
Individually-wrapped food options are not available
No gap period between guest stays
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 7:00 AM to 10:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A car is not required for transportation to and from this property.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Free PCR COVID-19 testing is available on site.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).