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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Breakfast and lunch served
Fireplace
Outdoor pool, sun loungers
Property entrance
Big Sur Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • 24/7 front desk
  • Bar
  • Gym
$346
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
120 Highland Dr, Carmel, CA, 93923
  • Place, Point Lobos State Natural Reserve
    ‪8 min walk‬
  • Place, Point Lobos Ranch
    ‪11 min walk‬
  • Place, China Cove
    ‪5 min drive‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • 500 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Big Sur Suite, 1 Bedroom, Ocean View

  • 609 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Point Lobos Suite, 1 Bedroom, Ocean View

  • 850 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.0 out of 10
Very good
(2 reviews)
  • 893 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Hyatt Carmel Highlands

4-star resort in Carmel Highlands
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a hot tub are onsite.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and MP3 docking stations. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 54-inch flat-screen televisions come with cable channels, DVD players, and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
In addition to a full-service spa, Hyatt Carmel Highlands features an outdoor pool and a hot tub. The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This family-friendly resort also offers a fitness center, spa services, and a terrace. Onsite self parking and valet parking are complimentary.

Hyatt Carmel Highlands is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highland Inn

Reviews

Hyatt Carmel Highlands Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 446 out of 819 reviews
Rating 8 - Good. 168 out of 819 reviews
Rating 6 - Okay. 105 out of 819 reviews
Rating 4 - Poor. 63 out of 819 reviews
Rating 2 - Terrible. 37 out of 819 reviews

Reviews

4/10 Poor

Austin

Liked: Cleanliness
Check-in was hectic and not an ideal flow. We ended up parking ourselves and waiting for our room to be ready. Beautiful stay, but the time-share aspect took away from the experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Walter

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained, restaurant was delicious, staff was friendly and helpful
Stayed 4 nights in Aug 2025

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The views are spectacular and the staff are very friendly. The restaurant wad also very good!
Stayed 4 nights in Aug 2025

10/10 Excellent

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were great, location was convenient for exploring Carmel and Monterey.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yihang

Stayed 1 night in Aug 2025

6/10 Okay

Adam, Dobbs Ferry

Traveled with partner
Liked: Staff & service
Old and rund down.
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdul Rashid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
scenic ocean view
Stayed 2 nights in Aug 2025

8/10 Good

chris

Stayed 1 night in Aug 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
You could use more chairs around the pool
Stayed 3 nights in Aug 2025

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property fantastic views and the staff was great.
Stayed 2 nights in Aug 2025

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Service from the front desk to the valet to the restaurant was top notch. Super helpful and very attentive. Loved the vibe of the whole property! The live music was great and the martinis were great!
Stayed 2 nights in Jul 2025

6/10 Okay

Vivian

Traveled with family
Liked: Amenities
A great location and easy drive to Carmel Valley and attractions in the area. The place needs some work-paint is flaking. It’s beautiful with great views but dated. The housekeeping never came even though it said in the welcome sheet that they come daily with an evening turn down lights as well. No refrigerator in the room. The bell staff were not quite welcoming and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Struggling hotel with overpriced rates

If I’m paying $850 a night, I expect better service and accommodations than what the local roadside motel has to offer. This aging hotel fell short of our expectations for the following reasons. 1) The check-in process took 25 minutes. Not because of a line but because of slow service and other upset customers. 2) Upon checking in, you are immediately referred to someone who harasses you about timeshares. 3) The ocean view room we paid extra for smelled musty and the ocean view was blocked by a giant tree. 4) The room had no refrigerator as advertised. No mini fridge was available. This resulted in us having to toss $50 worth of leftovers. 5) The first time we tried taking a shower we noticed the water wouldn’t drain. 9 hours later and the issue was still not resolved. 6) We were provided another room, but it was further away from the amenities and had no ocean view. We were offered no compensation even though we paid more for an ocean view room. The staff seem unable to make basic decisions without getting a manager involved, who never even has the courtesy to show their face. Overall this was a poor experience and we will not be returning.
Stayed 2 nights in Jul 2025

10/10 Excellent

Haini

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 6 nights in Jun 2025

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views of the ocean. Rooms close enough to listen to the sound of the ocean waves. Relaxing, clean, and peaceful rooms. Feels rural, yet close to shopping, great coffee, and restraunts. People in the area are super friendly.
Stayed 2 nights in Jul 2025

2/10 Terrible

Igal

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water in the bath, staff didnt take care to fix the problem or move us to different room Very bad attitude
Stayed 2 nights in Jul 2025

2/10 Terrible

william

Traveled with partner
Disliked: Amenities, property conditions & facilities
The location & view are exceptional. The valet & front desk staff were very good. The bath had nice shower doors & vanity mirror but overall the room was very poorly designed & equipped & had poor quality of finishes throughout. Nothing coordinated. ROOM SPECIFIC: no quality of interior design, no refrigerator, curtain over thermostat, lack of good lighting, no chairs other than uncomfortable chairs at small round table, no comfortable chair to lounge & enjoy the view, 1 piece of art in room that was hung 3" from ceiling to avoid fire alarm, low budget & useless electric fireplace that took up too much of the room, too many floor finishes, no pad & pen, no area information booklet, laminate floor looked & felt cheap, inset run under bed did not align with furniture BATH SPECIFIC: no quality of interior design, shower tile layout made no sense & felt cheap, no shelf in shower, no shelf in shower room, no trash can in shower room, no mirror in shower room, bad lighting, bad water pressure, one-ply toilet paper, toilet paper holder in location that injured knees HOUSEKEEPING SPECIFIC: no new hand towels, coffee mugs wiped with cloth instead of changed for new, bed not made properly...only pulled up & tucked at bottom, pillows not fluffed or made nice OVERALL: At a cost of $674 per night plus taxes & fees, this was an expensive 2 night getaway & was not worth the cost. For this price, I would expect much more quality & service from a hotel. Very overrated property!
lack of design in overall room with 1 piece of art at ceiling, huge electric fireplace, no lounge chair, bad finishes
lack of design in bathroom, no shelf in shower, no shelf in bathroom, no trash can, no mirror, bad finishes
lack of design, too many finishes, cheap laminate floor
housekeeping version of making the bed
Stayed 2 nights in Jul 2025

10/10 Excellent

SUSHEEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique location
Stayed 2 nights in Jul 2025

10/10 Excellent

Jim

Stayed 5 nights in Jun 2025

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Beautify view of ocean/coast.. warning though.. there are TWO DIFFERENT HOTELS HERE.. the room description is NOT necessarily the room you actually get ! the room description stated FULL FRIDGE.. when I called to verify I was told that is the "Vacation Properties" not the main resort and that there would be a mini fridge how are you supposed to know when you book then ? so not only was there not a full fridge.. there was NO MINI FRIDGE. Also.. parking is VERY limited and you could end up driving around and around property trying to find a space and makes you not want to leave again in fear of losing a good parkign spot and hving to walk around uphills and down stairs. Be ready..
Stayed 2 nights in Jun 2025

4/10 Poor

Ronda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025