2/10 Terrible
Christina Niema
Traveled with partner
Dec 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst time @eden bay! 1st off do not book the ocean view because it’s really a view of the pool with a partial view which is not in the description and would not give any type of refund. No room service for the first 2 nights until I said something to service manager. The only elevator broke for the first 3 days and mat smelled like pee. So we had to walk. And when we did get room service they would knock on the door 5-8 times in the early morning for each little thing and call for a simple review basically waking you up in the morning had to tell them to stop! And would give little stock 1 snack. The restaurants are closed 2-3 hours at a time basically forcing u to go to a coffee shop for a nasty sandwich or just 1 out of the 14 restaurants are closed. U can only book certain restaurants the day of and they would sell out fast and most restaurants are closed on certain days. So you will probably miss it. YOU HAVE TO PAY FOR FOOD FOR ROOM SERVICE $25 a pop and very nasty like 5 things on the menu ! Pool was super cold. Most servers were rude. They have a on site excursions that is not apart of Eden bay but on the property and excursion ride was 45 minutes late and even Bay working even say sometimes they won’t show up but then tried to sell me on the property’s actual excursion. Over all a 0/10! Don’t come here
Christina Niema
Stayed 6 nights in Dec 2024