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Monte Arcosu Nature Reserve Vacation Packages

No housekeeping Not even change of towels It’s 50€ if you want to get new towels In the store, the towels are 30€ :).

I very much enjoyed this charming, stylish hotel, and its friendly and helpful staff. It felt like staying with friends who have a big house and good taste in art...

Enjoyed our stay totally.

Best nights sleep in years!

Wonderful place. Recommended!

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.

Beautiful location with property overlooking view to beach. Room comfortable and nice. Entertainment in bar area at nights was great. Great breakfast. Dinner option is only at one restaurant on site. We ate there only one night and found it disappointing. Very tiny portions and nothing special about the selections we had.When compared with the exceptional breakfast the dinners are poor. Service is great though.