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My comforter was stained and so was the window shade. The shower faucet was broken. An item was stolen from my room and when I reported it to the manager, he told me it was “Not his problem”

Amazing stay! The rooftop has magical views of the city. The staff is great, very welcoming and asked us where we were from and if it’s our first time visiting NYC. The room was excellent with great cable tv and clean towels. Comfortable bed and pillows. Completely satisfied with our stay here , definitely will be coming back!

Great location, great view

The staff was very nice and helpful. The breakfast was great, even for me, who eats gluten-free. The hotel's location is excellent. In short, a highly recommended hotel.

We had a great stay at San Carlos Hotel and would happily recommend it. The location is excellent, especially if you're arriving at JFK and taking the Long Island Rail Road to Grand Central – it's an easy and convenient walk from the station. The staff were friendly, welcoming, and always service-minded. Our room was spacious, very clean, and well maintained. While some parts of the hotel are starting to show their age, everything was spotless and comfortable. We also really appreciated the small kitchenette, which made it easy to prepare breakfast each morning. We were two adults and a 13-year-old staying in a suite with two queen beds and a separate living room with a sofa bed. It gave us plenty of space and worked perfectly for our family. We would definitely stay here again.

Great location for first timers to the city! It’s right in the middle of midtown. Awesome breakfast!