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Mokra Gora Vacation Packages

I have very controversial impression after staying at this hotel for a week actually. There was a lot of mismanagement along with great managementvdepending on the person, great rooms along with bad rooms ( we saw about 5 rooms and stayed in three). 1. We booked a basement room with sauna. in the pictures it looks like half basement, however pictures are very deceiving, it turned out those are digital light screens. Regardless of that when we arrived that room was actually assigned to someone else and we were placed in a smaller room for all three days to avoid moving luggage every day. As a compensation of different price we were provided free breakfast for one day. At least something, we were trying to be easy about it. Some rooms that we saw were very nice and quite spacious , some were like a box. 2. We decided to stay at this hotel for the rest of the travel and book a better room for 4 more days. The young guy at the front desk helped and secured one specific after us. When we were supposed to move, it turned out the lock was broken and they placed us in a small room with Brocken shower right next door till the lock is fixed. The girl was trying to be helpful and said she secured both rooms after us since the temporary room did not have a bathtub, not a fridge, so we could use it. We placed our food in the fridge and were planning to use the bathtub in the evening, however when we came back someone lived there for one night! Different front desk - different rules.

I enjoyed my stay.

Excellent location, and very good staff. Staff were amazing, and very helpful. Opportunity for better cleaning, or maybe even a change in carpet along the hallway. But I would still recommend this hotel for the location, staff, and room comfort. Breakfast is also good.

I stayed in this hotel on two occasions. The first visit was flawless. The second visit was too small and they refused to move me to one similar to the first time.

A superb hotel and the staff are tremendous. I highly recommend.

整體滿意度10分

Nice hotel friendly staff pleasent breakfast