In addition to a full-service spa, Sheraton Grande Ocean Resort features a golf course and hot springs. Dining is available at one of the resort's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.
This 4-star property offers access to a business center. 5 meeting rooms are available. This family-friendly resort also offers an indoor pool, a children's pool, and a seasonal outdoor pool. Onsite self parking is complimentary.
Sheraton Grande Ocean Resort has designated areas for smoking.
Sheraton Grande Ocean Resort offers 743 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Bathrooms include showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.
Free self parking
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Pine Terrace - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Banyantree spa has 4 treatment rooms. Services include facials, body wraps, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 outdoor tennis courts and 3 indoor tennis courts are featured at the resort. An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out time is 11 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for dinner
Number of children who can stay free - 2
Gap period enforced between guest stays - 24 hours
The seasonal pool will be open from July to August.
Pool access available from 9:00 AM to 9:00 PM.
Hot springs access available from 6:00 AM to 11:00 PM.
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast and dinner.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).