6/10 Okay
Verified traveler
Traveled with family
May 19, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Ice Cold showers
It was a good news/bad news stay. The good news was that the room was nice, clean and plenty of space. Good location and parking on site. The bad news was that when we checked in, the girl at the front desk (who was either having a bad day or just has incredibly poor communication skills) told us that the air conditioning was out and also there was no hot water. We were able to get out of her that they were working on it but no specific timeline. We asked what they might do for us and she offered to comp our parking. We decided to stay as it sounded like they were working on the hot water. Apparently, based on other reviews of this hotel, this is somewhat of a common occurrence. The air conditioning was never fixed which wasn't that big a deal because it happened to be an unseasonably cool weekend but the hot water never was repaired so it was cold showers all weekend. We also had a problem with the free parking pass and wound up having to pay to get out. My wife went to the front desk to work that out and she did say that Jeremy was extremely helpful and wound up getting on the phone with the folks from Hotels.com and getting one of our night stays comped. Given that they've had this issue with the hot water and a/c on a somewhat regular basis, we won't be back.
Verified traveler
Stayed 2 nights in May 2025