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The staff was great and accommodating but the actual property in itself was subpar. Our room smelled like gas/sewage and the bathroom had black mold all on the ceiling. The pool area was clean besides some broke lounge chairs. The beach entrance and beach was very clean. Overall the property is just ok. It’s not terrible and it’s not great. The breakfast in the AM is cool too. A very accommodating parking lot too for guests

Good

Had some issues with the room ac was not very cold. Also the hygienes in the bathroom all the bottles were completely empty didn’t get refilled thankfully we had our own hygiene.

amazing , it was just perfect, it was quite beautiful, pool was gorgeous, very spacious

I liked that it was by the beach. I did not like that I got a room on the 2nd floor and there was not an elevator to get to the room to carry all the luggage. There was not a mentioning

Our stay was perfect for our last get away before summer is over. Communication was nice and everyone at headquarters were very informative and helpful. We bought groceries once arriving and enjoyed breakfast every morning out on upstairs patio. We had dinner most nights there as well but appreciated the near by dinning options. The trails were so much fun and bicycle rentals were very convenient and easy to rent with just our phone app. We enjoyed being able to ride over to the beach from park and return bikes there and rent out again to leave. The parking pass to beach and fishing pier included was nice to have. I really can't say enough good things about our stay. We have stayed directly on beach but had so much more fun at our lakeside cabin.

Everything was perfect.

Pros: beautiful view, and the room was nice Cons: a/c issues twice had to move rooms. Website marketing was misleading - numerous dogs on property even though the website said otherwise, and my fiance is allergic to dogs so she had health issues most of the trip. When I messaged the resort about this issue and a possible departure and refund, the resort staff was very rude and the customer service was atrocious. Website advertises resort feel, however only 2 small restaurants and a tiny market. No adult areas or privacy opportunities aside from staying in your room. Room had no soundproof - while my fiancé was sick in bed from dog allergies from your property, we could hear all activity outside the room late at night, and clearly hear our neighbors fighting and slamming doors until 4am. Needless to say, the “resort” and every pool was packed and our only escape was back to our room. I would recommend Portofino island resort only to locals that are looking for a quick getaway with their kids.