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Crowne Plaza Suites Merida by IHG

4.5 star property

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Photo gallery for Crowne Plaza Suites Merida by IHG

Outdoor pool
Restaurant
Restaurant
Outdoor pool
1 bedroom, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking included
  • Housekeeping
$148
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119
  • Paseo de Montejo
    ‪1 min walk‬
  • Yucatán Siglo XXI Convention Center
    ‪2 min drive‬
  • Yucatan International Convention Center
    ‪5 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking, City View (Corner)

  • Sleeps 2
  • 1 King Bed

Standard Room, Smoking

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Corner

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View (Corner)

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View (Corner)

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, City View

  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, City View

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Corner

  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Suites Merida by IHG

4.5-star hotel in Colonia Campestre
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
Crowne Plaza Suites Merida by IHG offers 136 air-conditioned accommodations with safes and hair dryers. 55-inch Smart televisions come with digital channels.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Crowne Plaza Suites Merida by IHG features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to 6 meeting rooms and coworking spaces. Event facilities measuring 3789 square feet (352 square meters) include a conference center. This luxury hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite covered self parking is complimentary.

Crowne Plaza Suites Merida by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Crowne Plaza Suites Merida by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: MXN 196 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (3,789 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (60 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from August 12 2025 to August 31 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 196 per person
  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM

Reviews

Crowne Plaza Suites Merida by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 343 out of 450 reviews
Rating 8 - Good. 62 out of 450 reviews
Rating 6 - Okay. 24 out of 450 reviews
Rating 4 - Poor. 10 out of 450 reviews
Rating 2 - Terrible. 11 out of 450 reviews

Reviews

10/10 Excellent

fabian

Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was super modern and clean. Room was super comfortable. Breakfast options could improve as everything was out of a box and seemed old.
Stayed 1 night in Jun 2025

10/10 Excellent

Marlenes

Stayed 1 night in Jun 2025

10/10 Excellent

Josafat

Liked: Cleanliness, amenities, property conditions & facilities
El servicio, la comodidad y la limpieza.
Area de restaurante
Desayuno bufete
Parte del lobby
Alberca en la azotea con una vista única de Mérida.
Stayed 4 nights in Jun 2025

10/10 Excellent

Manuel Aaron

Stayed 2 nights in May 2025

10/10 Excellent

luciano

Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 3 nights in May 2025

10/10 Excellent

esteban

Stayed 3 nights in May 2025

6/10 Okay

Clinton

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

8/10 Good

Emma

Stayed 3 nights in Apr 2025

10/10 Excellent

Juan, HIALEAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience. This is a fully 5-star hotel!
Stayed 2 nights in Apr 2025

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, I went everytime I need a break
Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel .!

Súper bien todo en este hotel ..! Comida limpieza ubicación etc etc
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our week here especially since the front desk gal waited til 2am for us to check in which was nice of her. Very quiet and comfortable hotel enjoyed our stay for the 5 nights.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ariela Braverman

Stayed 1 night in Mar 2025

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Everything was very modern and clean, and all of the staff was super friendly. The breakfast buffet was great, and I loved the rooftop pool and easy-to-access parking garage. I would definitely stay here again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Adda

Stayed 1 night in Mar 2025

10/10 Excellent

Howie

Stayed 1 night in Feb 2025

8/10 Good

Maria, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Catherine Elizabeth

Liked: Cleanliness, staff & service
Great hotel if you are on a business trip; not for tourists. You are in between the North zone and Centro, along a major street, so easy access if you are traveling both north and south. The BEST thing about this place is the staff, though. They are EXCEPTIONAL!! They've allowed some maintenance to lapse (i.e. the shower ceiling in my room), and they are definitely not using the pool area as a place to sit and chill and relax, as there's almost no seating, just lots of concrete. Also, strangely bad coffee, and very bad toiletries. No washcloths (!!), so bring your own, as the body wash is liquid.
Stayed 5 nights in Feb 2025

10/10 Excellent

Abraham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique room
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa, DeForest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean hotel. Very helpfully and nice staff. Highly recommend staying here.
Stayed 2 nights in Feb 2025