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Hotel Palacio Maya

4.0 star property

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Photo gallery for Hotel Palacio Maya

Exterior
Exterior
Exterior
Daily buffet breakfast for a fee
1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
$61
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Place, U.S. Consulate General Mérida
    ‪11 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(32 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 893 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 247 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 236 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • 581 sq ft
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • 409 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • 893 sq ft
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • 753 sq ft
  • Sleeps 2

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Palacio Maya

4-star hotel in Mérida Centro
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Hotel Palacio Maya provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Palacio Maya is a smoke-free property.

A complimentary manager's reception is offered each day.
BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Reviews

Hotel Palacio Maya Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 589 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 88 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025

6/10 Okay

ELIZABETH

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.
Stayed 5 nights in Jul 2025

6/10 Okay

Sahara

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Business trip

The dolor wasnt working properly. The bathroom had a bad odor. I had been in this hotel 10 times. The location and service is great, the Best but the owner of the hotel has to put more effort on utilities and cleanleness. The bathroom at the pool full of cockroachs.
Stayed 2 nights in Jul 2025

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

karina

Stayed 5 nights in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 1 night in Jun 2025

6/10 Okay

Leonel

Liked: Cleanliness
Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Stayed 2 nights in Jun 2025

10/10 Excellent

MARIAGREGORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BASTANTE TRANQUILO, ME PARECIO MUY SEGURO Y ME ENCANTO LA LIMPIEZA ADEMAS DE TODO EL INMUEBLE, TAMBIÉN LA ZONA DEL JARDIN.
Stayed 4 nights in Jun 2025

10/10 Excellent

RHONDA ANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Stayed 5 nights in Jun 2025

10/10 Excellent

Kauraly

Stayed 5 nights in Jun 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.
Stayed 4 nights in Jun 2025

6/10 Okay

Leticia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big bedroom, clean, most of the people are very nice, I like the breakfast buffet, good selection. I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude. Everything else and everyone else was nice.
Stayed 6 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Stayed 1 night in May 2025

6/10 Okay

Victor

Traveled with family
The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ferman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Apr 2025

10/10 Excellent

Fernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in centro

Loved this little gem in the middle of centro. Beautiful garden are with hammocks and sun beds and a pool, good bar service, nice breakfast buffet and great greeting service from the valet and front desk. Rooms are huge, I had one with the jacuzzi tub that I used twice. Good a/c, lots of water and nice and quiet. Will definitely stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 3 nights in Apr 2025

8/10 Good

RAUL

Traveled with family
Liked: Cleanliness, staff & service
Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.
Stayed 3 nights in Mar 2025

10/10 Excellent

manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hidden gem
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025