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The overall facility including staff is great 3rd year in a row residing at this location no let down

Overall, I was impressed with the room itself. It was very spacious. It came with a kitchen, which was necessary for me because I was traveling with my grandchildren. The checkout time is earlier than other places it was for 10 AM and I didn’t realize that until I was getting ready to leave. It was my birthday weekend and I was traveling with my grandchildren which makes navigating a little different the cost for a late check out is 150 and I decided to go ahead and do a late checkout because of the gravity of the situation when I pay the money, everything is virtual, you don’t talk to anyone face to face which I really did not like when you enter into the hotel there’s no one there to greet you. Everything is virtual. Some people may like it because they don’t have to deal with anyone, but I do like to be able to interact with other others after I paid the money. A person from the staff came in and yelled at us and said that we were supposed to be out. She further noted that she would be back in 10 minutes and we needed to be gone as I tried to call out to her she stormed out of the room and did not respond to anyone of us that was talking to her to let her know that we have paid the money when I spoke with someone they told me that they will call me back on Monday and which I never received the call and that they would’ve went in charge not once did they try to compensate me for being interrupted and late for my reservations that I had I would not go back because of that.

Although the property was good. The noise from the street was a little loud in the mornings.

We loved our stay at The eleanor! The unit was so clean, very spacious, and comfortable. I loved the charcuterie board they had for us in the refrigerator. Such a nice touch! The location is perfect, about a 10 minute walk from anywhere we wanted to go. I would definitely stay there again!

After a mix up with my room reservation, the staff went above and beyond to accommodate us into a great room. All the staff we encountered were wonderful, and the food is exceptional.

I did not utilize any of the amenities. Rooms were super nice. Conveniently located away from downtown noise but walking distance to the convention center.

Overall I had a great experience the hotel allowed me to check in early which was great Being I had a business meeting. Overall I enjoyed my stay

There was no hot water and the staff gave us complicated directions to work a shower and the hot water never worked. There was no soap bars in the room and only one staff member at the front desk. The area of the hotel was not very safe feeling. We moved hotels after we had to stay 2 nights.