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Get an overview of this hotel
4-star Medan hotel close to Medan Mall

Popular property highlights

Free WiFi
Restaurant
Outdoor pool
Business center
Laundry facilities

Location

Located in the heart of Medan, this spa hotel is 1 mi (1.6 km) from Medan Mall and 1.9 mi (3.1 km) from Sun Plaza. Sri Mariamman Temple and Rahmat International Wildlife Museum & Gallery are also within 2 mi (3 km).

Hotel Features

This smoke-free hotel features a full-service spa, a restaurant, and an outdoor pool. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 220 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LED TVs with cable channels. 24-hour room service, minibars, and free bottled water are among the other amenities available to guests.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Minimum check-in age is: 17

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Staffed front desk

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Debit cards

Property confirms they are implementing guest safety measures

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per stay.
  • Cribs (infant beds) are available for IDR 350000.0 per stay.

Pet Policy

  • No pets or service animals allowed

We should mention

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Hotel Names

  • Grand Serela Hotel Medan
  • Hotel Serela
  • Serela
  • Serela Hotel
  • Four Points Sheraton Medan Hotel
  • Four Points Sheraton Medan
  • Four Points by Sheraton Medan Hotel
  • Four Points by Sheraton Medan Medan
  • Four Points by Sheraton Medan Hotel Medan

Hotel Amenities

Property Features

In addition to a full-service spa, Four Points by Sheraton Medan features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center. This business-friendly hotel also offers a children's pool, spa services, and coffee/tea in a common area.

Four Points by Sheraton Medan is a smoke-free property.

  • Barbecue grill(s)
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator
  • Full-service spa
  • 24-hour front desk
  • Conference space
  • Business center
  • Grocery/convenience store
  • Restaurant
  • Meeting rooms
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Outdoor pool
  • Smoke-free property
  • Computer station
  • Children's pool
  • Spa services on site
  • Free reception
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Conference center
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 220
  • Television in common areas
  • 24-hour fitness facilities
  • Wedding services
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Room Amenities

Four Points by Sheraton Medan offers 220 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Free bottled water
  • Access via exterior corridors
  • Shower only
  • Cable TV service
  • Free WiFi
  • Cribs/infant beds (surcharge)
  • LED TV
  • Rollaway/extra beds (surcharge)
  • Raised toilet seat
  • Visual fire alarm
  • Lever door handles

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary manager's reception is offered each day.

The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

  • Thai massage
  • Reflexology
  • Sports massage
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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