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We may be more particular than most people. In our room (402), the door to the balcony needs repaired as is hard to open & the shower nozzle needs replaced. Cleaning of the room was just okay/not excellent. Pool area was beautiful & Doc’s was a nice amenity. We were particularly disappointed in the Summit Restaurant, which has excellent service but the food quality was lacking. Everything was heavily over-peppered. Overall Shanghai-La Resort is a beautiful facility in a gorgeous location. We just maybe expected a little higher standard in our room.

This hotel was very handy for our event that happened to be at the Expo center. The hotel is dated, and could use some TLC, but our room was fairly clean and it was quiet.

Always a great stay on Grand Lake!

Super chic hotel with amazing service.

Overall was clean, the breakfast was basic and good. We were at the end of a hall and traveled with our 2 small dogs. Overall would stay here again.

All smiles from all workers. The front desk was extremely helpful. The headboard of our bed has seen better days as the leather was scratched up. But the facility was mostly well maintained. Be mindful you have no bar options until 4 or 5 pm, so you will not be able to get your vacation started early there.