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Mathis Vacation Packages

Initially had to wait in office for another attendant to come as the first “didn’t know how to check in. Then when the attendant came in, presented as disgruntled and didn’t understand why the other didn’t help. When we got our room key, we notice a smell immediately in room, which we noticed possible black mold from wall ac unit. The TV also wasn’t working to which we walked back to office to ask for assistance since no room phone. We noticed the office was closed. Back in the room, fridge was hot, couldn’t put our leftovers in. Sheets weren’t cleaned. Baby roaches in bathroom and main room. Chair provided was broke and husband slipped back injuring back. No cold water in sink, hot water yes but sprayed out ridiculously making hard to use. When going to plug in our charger, it’s sparked, shocking me. Now this was at 10pm which I understand is late. As we finally got through to customer service, they were going to refund us due to all the issues. Hour and half later someone knocks on our door, the attendant for hotel. Not asking about the issues we had to assist in fixing any of it, but stating if we asked for refund, to which my husband informed yes and why. He said ok to go with him as we needed to leave then he can refund us. We had to stay since we were exhausted from day and it was very late. Completely devastated on this place!!! Good thing was the firmness of bed to which we ended up having to sleep on top of it

Clean room, staff, air conditioning, parking, conveniently located, parking!!!!

Overall it was a good stay. We had a few issues like the door to our room did not close properly, the sand was very piled up headed down to the beach(it was almost straight up hill to get back to the boardwalk), and there was dog feces outside our door. However it was very quiet and peaceful.

Beautiful view of the bay. Was able to sit on the patio to watch the sunrise. Staff very friendly breakfast was good. When we go to Rockport this is our happy place.

Swimming pool lamp was out of place.