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Mason Hall Vacation Packages

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Stayed for 3 nights with a friend under the all inclusive package. Check in took much longer than expected. No premium alcohol for the included drinks but it was still effective enough. Room was comfortable although shower was a little small. Meals were limited scope but possible to find something to eat for all diets. Taste of the food was not the best for each meal.

A Biohazard Disguised as Luxury: Rodent droppings are only the beginning... Utility Failures: We had zero running water for multiple consecutive nights with no forewarning. When temporarily restored, a dark brown liquid flowed from the taps. A bathroom sink remained completely clogged and backed up with stagnant water our entire stay despite notifying management. Severe Bed Linen Neglect: Due to the water supply issues, our bed linens were never changed during our two-week stay. Worse, the sheets had highly visible stains prior to use, suggesting they were never cleaned before arrival. Biohazards & Pests: We found fresh rodent droppings on kitchen counters and food areas. New cockroaches appeared daily; dead ones were left un-swept. We completely abandoned eating any food at our villa. Outside, a dead animal carcass was left to rot right by our car, emitting a foul odor. Broken Appliances: For one bedroom, the AC was broken was days. The washing machine broke three times; management's solution was to eventually hand us a key to Villa 3 and expect us to haul our wet laundry down the hill ourselves. Do not let the photos of the view fool you. Behind the scenery is a broken, unhygienic, and structurally neglected property run by management that simply does not care. To make it clear what future guests will be getting for their money: you are paying premium luxury rates to be an unpaid maintenance tester for a crumbling villa. Look elsewhere and AVOID BOOKING AT ANY COST

The resort is outdated and in need for major upgrades and maintenance. The walkways to the rooms were poorly lit with portions being without lights and many parts were flooded due to leaks in the roof leading the tiles to be extremely slippery and hazardous. The room was outdated and not cleaned properly as the sheets and towels had hair on them. When the room was cleaned on the first night it appears that the housekeeper left the door open leading to many rain flies being dead on the bed and in the room, we did not discover this until we returned late at night and there is no phone in the room to contact the receptionist. The beds were also very uncomfortable and small for 2 persons. Breakfast tasted good and the staff were pleasant and accommodating. We did not enjoy eating with cats running around us, this was also extremely upsetting as there appeared to be many cats on the compound including outside our room on one occasion. When we arrived on Saturday we noticed the pool closed we enquired when it would reopen and were informed that it would reopen soon. Up to when we checked out on Monday the pool had not reopened. We needed to add another night to our stay however opted to check out and go to another hotel, I could not wait to leave. The only positive experience of our stay was interacting with the staff who were extremely professional, accommodating and welcoming. The resort is beautiful and can be a vibrant hotel on the island once given the necessary TLC.

Horrible and tacky

Breakfast was amazing