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Mason Hall Vacation Packages

Horrible and tacky

From the moment we arrived, we felt like our own private paradise. Perched high in the mountains, the views are simply breathtaking. Watching the sunset in the ocean was the most peaceful experience. We stayed at The Grand Pavillion and the Infinity Suite at Villa Being, and each was exceptional. Although different in style, both offered luxury, comfort and complete privacy. Davern was an incredible host and went above and beyond to make our stay memorable. Waking up to his delicious breakfast in bed was amazing. The villas were quiet, beautifully maintained and we felt safe and loved having the property to ourselves. Swimming in the illuminated infinity pools at night under the stars was unforgettable. This is the perfect destination for a couple looking for romance or just someone looking for somewhere to disconnect from the world and just reset themselves by being in a tranquil place. We had such a beautiful stay and already dreaming of going back.

This was our first trip to Tobago and my husband and I were very happy with the Bacolet Beach Club. The on site restaurant offers a varied breakfast and a diverse menu for lunch and dinner. We took advantage of the fully inclusive package and never went hungry. There are some menu exceptions for certain items of food (steak, lobster) and drinks (premium brands) but the choice is still very good and well prepared. Overall the facility is clean and functional, nice pool area and a very tranquil private beach to recharge one’s batteries. There is also the facility to book spa treatments at the hotel. The room had a gorgeous view of the bay and the sea, had a balcony and was clean, comfortable and nicely air conditioned. The real stars are the staff who made our visit so special. Throughout our stay the staff were friendly, professional and very accommodating, especially when we had interrupted water supply for a few hours one day. Overall, we would recommend to anybody looking to escape the pressures of everyday life and unwind.

A Biohazard Disguised as Luxury: Rodent droppings are only the beginning... Utility Failures: We had zero running water for multiple consecutive nights with no forewarning. When temporarily restored, a dark brown liquid flowed from the taps. A bathroom sink remained completely clogged and backed up with stagnant water our entire stay despite notifying management. Severe Bed Linen Neglect: Due to the water supply issues, our bed linens were never changed during our two-week stay. Worse, the sheets had highly visible stains prior to use, suggesting they were never cleaned before arrival. Biohazards & Pests: We found fresh rodent droppings on kitchen counters and food areas. New cockroaches appeared daily; dead ones were left un-swept. We completely abandoned eating any food at our villa. Outside, a dead animal carcass was left to rot right by our car, emitting a foul odor. Broken Appliances: For one bedroom, the AC was broken was days. The washing machine broke three times; management's solution was to eventually hand us a key to Villa 3 and expect us to haul our wet laundry down the hill ourselves. Do not let the photos of the view fool you. Behind the scenery is a broken, unhygienic, and structurally neglected property run by management that simply does not care. To make it clear what future guests will be getting for their money: you are paying premium luxury rates to be an unpaid maintenance tester for a crumbling villa. Look elsewhere and AVOID BOOKING AT ANY COST

I had an awesome stay! But the luxury room aur conditioner was dripping alot of water outside of the room.