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Mason Hall Vacation Packages

The owner/manager of this property was very welcoming and understanding of our situation and did everything he could to facilitate us on short notice. The pool in the property overlooks a slight hill so it makes for a nice touch. We felt very safe and the place is in a very quiet and serene area. We definitely look forward to staying here again once we are in Tobago.

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This was our first trip to Tobago and my husband and I were very happy with the Bacolet Beach Club. The on site restaurant offers a varied breakfast and a diverse menu for lunch and dinner. We took advantage of the fully inclusive package and never went hungry. There are some menu exceptions for certain items of food (steak, lobster) and drinks (premium brands) but the choice is still very good and well prepared. Overall the facility is clean and functional, nice pool area and a very tranquil private beach to recharge one’s batteries. There is also the facility to book spa treatments at the hotel. The room had a gorgeous view of the bay and the sea, had a balcony and was clean, comfortable and nicely air conditioned. The real stars are the staff who made our visit so special. Throughout our stay the staff were friendly, professional and very accommodating, especially when we had interrupted water supply for a few hours one day. Overall, we would recommend to anybody looking to escape the pressures of everyday life and unwind.

The rooms were clean and beds were comfortable. The staff at the front desk were friendly and courteous. I did enjoy my stay at this hotel. I love the layout of this hotel. This hotel has a lot of potential to be much better. it just needs some good TLC and a face-lift. The grounds is very huge and clean, however, I am an enthusiast for nice green grass, so there were areas where it can be better. The breakfast was very good. The food was on point. The seating area was clean and maintained nicely with friendly and accommodating staff. I know the sea-weed is an eyesore and the odor is terrible. Something has to be done to get that under control. I saw it at many places during my short visit to the island, so it's not just at that hotel and I get it. The furniture in the reception area need to be replaced/updated. As I stated, some TLC and a nice face-lift will surely enhance this hotel to be above the cut.

Good location friendly service cool bar and grill close. I recommend it!

A Biohazard Disguised as Luxury: Rodent droppings are only the beginning... Utility Failures: We had zero running water for multiple consecutive nights with no forewarning. When temporarily restored, a dark brown liquid flowed from the taps. A bathroom sink remained completely clogged and backed up with stagnant water our entire stay despite notifying management. Severe Bed Linen Neglect: Due to the water supply issues, our bed linens were never changed during our two-week stay. Worse, the sheets had highly visible stains prior to use, suggesting they were never cleaned before arrival. Biohazards & Pests: We found fresh rodent droppings on kitchen counters and food areas. New cockroaches appeared daily; dead ones were left un-swept. We completely abandoned eating any food at our villa. Outside, a dead animal carcass was left to rot right by our car, emitting a foul odor. Broken Appliances: For one bedroom, the AC was broken was days. The washing machine broke three times; management's solution was to eventually hand us a key to Villa 3 and expect us to haul our wet laundry down the hill ourselves. Do not let the photos of the view fool you. Behind the scenery is a broken, unhygienic, and structurally neglected property run by management that simply does not care. To make it clear what future guests will be getting for their money: you are paying premium luxury rates to be an unpaid maintenance tester for a crumbling villa. Look elsewhere and AVOID BOOKING AT ANY COST

Horrible and tacky