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Martinsville Vacation Packages

Dirty room and have ant

I was charged a different rate than what was online. I’ve been trying to contact the Hotel to resolve this, but to no avail and I’m still waiting on my deposit.

This was my second time staying at the Westin and my experience was okay. The first time, they couldn't find my reservation because I booked through Hotels.com, so I had to wait over an hour to get a room (though they did give me free breakfast for the trouble). This time, I called ahead to let them know my flight was delayed and that I was still coming, but they hit me with an extra $300 no-show charge on top of me already paying for the full 5 days. On top of that, there's no washer and dryer, which is uncommon. At one point, Housekeeping woke up my husband and 4-month-old and told them to leave so they could clean, but after waiting an hour and a half to two hours, they came back and nothing had even been touched. The breakfast is good quality, but pricey if you don’t include it with your stay. It also has access to the convention center which was a reason for choosing the hotel. However, there are others within close distance to the convention center as well to choose from.

Room was clean & spacious. Front desk was accommodating. Breakfast was delicious. Friendly staff.

Very clean and nice room. Staff was great. Big TV. Exercise room very nice. Pool is small. No breakfast provided. Paid dinner was ok but clearly overpriced for the mediocre burger and wings. Overall pretty happy with the stay. I don't like perfumes in the elevator - cut the chemicals please.

Beautiful old hotel with a staff that provided wonderful customer service throughout the hotel. We had an excellent experience and would stay again. Great location, two blocks from Gainbridge .