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Mars Hill Crossroads Vacation Packages

We got a couple of coupons for breakfast because there were many ants found in our room. After we checked out, they kept our deposit unreturned and even charged breakfast cost for more than 2 weeks. And I made three times calling to the front office asking them to solve this issues but I am still waiting for their email confirming it is now solved. I don‘t know they are busy but it’s unacceptable to keep our deposit even after checked out. And they charged breakfast even after they offered coupons becuase they are sorry for ants found in the room.

The apartment was great for a group of friends. The location is great with lots of things within walking distance. There is a garden in the back which is good for relaxing at home. There were a few rough edges but for the price that could be expected. All in all, good value, location and hosts.

Great location, 20 minutes away from the city. The description of the property actually is an undersell. Great value.

The property is beautiful and has a lot of untapped potential. However, the website is very deceiving. There are 3 lakes with fishing, paddle boarding, canoeing, and kayaking available. There is archery and shooting for an extra cost. However, horseback riding and ATV's are no longer available (apparently for years), although the website still mentions both. The restaurant was closed as there is no chef at this time and staff had no idea when it would reopen. The only place to eat was the little store with coffee, snacks, and a few refrigerated sandwiches, but no breakfast or dinners as per the website. There is also a limited pool-side menu. We had to drive to Serenby to eat, which was quite an inconvenience. Staff were super friendly and did everything possible to make our stay enjoyable. As a make up for not having a restaurant, we were given a complementary golf cart for a day. The room and bathroom were very spacious and clean, but we did not get any room service during our stay. The buildings could really use some paint as the lakeside side of the cottages/hotel has peeling paint and the screened-in porches have lots of broken parts. Overall, we enjoyed the outdoors with hiking and lake activities. However, you can't call something a RESORT without having full service, all the resort amenities, and a restaurant. Also, the website needs to be updated to reflect the current state of the property. Not exactly the pampered weekend we were expecting.

Love the warm and personal service from the owners/employees. Food is always above and beyond delicious. Wonderful coffee always available. Evening treats are really tasty. The rooms are spacious and the mountain view is beautiful. The location is convenient to Helen and other north GA locations We had the Victorian Suite and access to the entire top front balcony. Thought it might be noisy at night but not a problem. We did have a few wasps that they came and sprayed quickly. We really love the Sautee Inn and encourage everyone to visit. You won't be disappointed!

Great customer service!!

Beautiful gem in the gates of Big Canoe. Feels like a summer camp for adults!