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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property

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Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Property video
Buffet
Designer store
Classic Room | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
$155
includes taxes & fees
Nov 16 - Nov 17

Explore the area

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Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Place, Puerto Banús Marina
    ‪11 min walk‬
  • Place, El Corte Ingles Shopping Center
    ‪11 min walk‬
  • Place, Puerto Banús Beach
    ‪18 min walk‬
  • Airport, Málaga (AGP)
    ‪41 min drive‬

Room options

View all photos for Classic Room

Classic Room | 1 bedroom, premium bedding, memory foam beds, minibar

Classic Room

8.8 out of 10
Excellent
(38 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite

Studio Suite | 1 bedroom, premium bedding, memory foam beds, minibar

Studio Suite

7.8 out of 10
Good
(11 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite, Pool View

Studio Suite, Pool View | 1 bedroom, premium bedding, memory foam beds, minibar

Studio Suite, Pool View

7.8 out of 10
Good
(7 reviews)
  • 498 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Silver)

Suite (Silver) | Living area | 55-inch flat-screen TV with satellite channels, TV

Suite (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, memory foam beds, minibar

Superior Room

8.4 out of 10
Very good
(30 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Gold)

Suite (Gold) | Living area | 55-inch flat-screen TV with satellite channels, TV

Suite (Gold)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Hard Rock Hotel Marbella – Puerto Banús

4-star hotel in Puerto Banús
This hotel features 2 restaurants, 2 outdoor pools, and a full-service spa. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an indoor pool, 2 poolside bars, and 3 bars/lounges are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock SPA has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hard Rock Hotel Marbella – Puerto Banús features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a fitness center, spa services, and a terrace. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in June 2022.

Hard Rock Hotel Marbella – Puerto Banús has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Sessions - This buffet restaurant serves breakfast only.
Noyane - Asian Cuisine - Onsite restaurant. Open daily.
Suena Chido - Onsite rooftop bar. Open daily.
Gmt +1 - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (EUR 20 per night)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Eden Pool Club
  • Gmt +1
  • Noyane - Asian Cuisine
  • Sessions
  • Suena Chido

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Indoor pool
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • Art Deco architecture
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 125 per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 850 reviews
Rating 8 - Good. 193 out of 850 reviews
Rating 6 - Okay. 82 out of 850 reviews
Rating 4 - Poor. 25 out of 850 reviews
Rating 2 - Terrible. 40 out of 850 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants a bit bust for lunch ect .
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Andres

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort style hotel in a good location

My friend and I were very pleased with hotel itself, its location (walking distance to the beach and a slightly longer walk to the restaurants / downtown) and amenities. Breakfast was excellent with so many fresh yummy options that we were full till early dinner. Staff was super polite and really helpful.
Stayed 3 nights in Jul 2025

6/10 Okay

Hakan, Bellevue

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beware of the parking scam. 3 days prior to your checkin, the hotel will email you about specials & upgrades where they offer you 50% parking discount and encourage you to book in advance claiming they have limited space. When you arrive, you will find out there is plenty of free public parking available around the hotel. In addition, when you are checking out they pretend they don’t know about the 50% discount they offered and I booked and charge you full price. This is a very cheap move from a brand like Hard Rock Hotel and burns customer trust.
Stayed 2 nights in Jul 2025

10/10 Excellent

Garabit

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very vibrant with people…
Stayed 4 nights in Jun 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great. Pool is a great vibe, but it takes forever to get a drink when you are sitting at the pool. The hotel needs to hire more staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Loved it here,we stayed in a studio suite with pool view and the room was fantastic.The hotel as a great atmosphere and the staff were helpful and friendly the bar prices are also reasonable compared to other bars in the area. We stayed half board and and there was a great selection of food for both breakfast and dinner and of was good quality,During the day we lounged by the pool listening to DJ’s and the occasional live act while enjoying a cocktail.We’ll definitely be returning sometime in the near future..
View From room
View from room
Stayed 7 nights in Jun 2025

6/10 Okay

Stella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2025

8/10 Good

andrew

Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, hotel staff where unbelievable they where super helpful and was able to sort any issue or request we had, 10 out of 10 service and cleanliness
Stayed 6 nights in Jun 2025

4/10 Poor

Omar Walid

Stayed 1 night in Jun 2025

10/10 Excellent

Eli

Stayed 1 night in Jun 2025

2/10 Terrible

Chirag

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Honeymoon Experience – Ants, Poor Service & Zero Accountability We booked a suite at Hard Rock Hotel Marbella for our honeymoon and it turned out to be one of the worst decisions. The room had ants all over, including the bed. Repeated calls to reception went unanswered, and I had to physically go to VIP check-in to raise the issue. Even after that, it took hours to get a downgraded replacement room, wasting half our day. Throughout the stay, the front office barely picked up calls (60-70% of the time). I had to go down in person just to request basic things like cutlery — which still took over an hour to arrive. Housekeeping entered the room unannounced before checkout time, violating our privacy. When I asked to speak with the General Manager, I was refused. This stay ruined part of our honeymoon. Some staff were polite, but overall, the service and management were absolutely unacceptable for a property of this brand. Would not recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to relax and have fun
Stayed 1 night in Jun 2025

8/10 Good

Rubinder

Stayed 4 nights in May 2025

10/10 Excellent

Asher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2025

8/10 Good

casey

Stayed 3 nights in May 2025

8/10 Good

Blanca Ly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place! Far from the ocean
Stayed 3 nights in May 2025

6/10 Okay

Amarveer

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was very nice, and the area was very nice. It's walkable for the most part and the view from the hotel was awesome. The only problem(s) were was that there were ants in our washroom we called and someone did come. However, they sprayed bug spray in our washroom and we had to sleep with the smell of that heavy, hard to breathe bug spray. The other thing was our A/C didn't work at first, then for some reason it started working. The staff was friendly, and the hotel overall is visually very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

6/10 Okay

Suria

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but won’t stay again.

When we checked in to our room, I tried calling reception and was on hold for 15 mins with no answer so had to physically head downstairs (which was a trek considering where our suite was). There was a weird loud vibration noise in the room every 20 mins or so which would sometimes wake me up at night. The shower temperature and pressure kept changing whilst it was on and the handwash bottle was broken. The upstairs poolside service was really slow and not because of the staff who were lovely, but because the hotel only had two staff working there. I also didn’t get any perks of being a Hotels.com gold member. The food was nice and the spa massage was relaxing. The staff were also friendly (just too busy). The location is also great, with nice restaurants in walking distance and a mini market opposite. Overall, I would not stay at this hotel again, it did not live up to the Hard Rock name and there are nicer alternatives.
Stayed 4 nights in May 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ella

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025