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La comida, estaba buena, pero no variedad...

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.

We had a wonderful stay! The property was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help. We especially enjoyed the beautiful beach view and the relaxing atmosphere. The bar was also a great place to unwind. Overall, we had a very pleasant experience and would definitely recommend this property to other travelers.

Mi experiencia no fue tan buena esperaba algo mejor el primer día no había comida y el segundo día tuve que hacer una fila extremadamente grande para comer todo queda lejos hay la espera algo mejor, no me gustó

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

This property is terrible. Our host was awful, the villa was outdated and dirty. The living room and kitchen were so hot you could barely stay in there past 5 min. The food was DISGUSTING. They tried to sell us a timeshare which was never disclosed. There were bedbugs in our villa and no phone to communicate with our host. There were locals there on day passes for majority of our stay and they crowded the pools, bars and buffets. The nice restaurants required pants, which no one told us about prior to our trip. What beach resort requires that anyways? The people were not accompanying and very rude. The all inclusive was not $150/person it was $175 which was never disclosed. We only received one 4 person golf cart even though there were 5 people in our party. I was bit by bedbugs our entire stay and they never moved us villas. There were roaches in our villa as well. They never delivered all of our snacks to our villa as promised. For a 10k vacation this was absolutely ridiculous and we will never return. We have spent less, at better properties with much better beaches. Don’t waste your money

Excelente ubicación y amenidades. Muy recomendado.