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The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

Muy buena ubicación y el hotel muy limpio personal agradabe

We had a wonderful experience. Our stay was very comfortable. Staff went above and beyond to help us. Paula in particular was very kind and helpful. She is amazing. I would highly recommend this hotel to all my friends and family.

This is a unique hotel with charming interior reflective of seville’s history - there is attention to detail in every corner , and a kind and professional team that looks over this property. We enjoyed our room, the decor and ambience, the beds and sheets are very comfortable and luxurious, and the regular housekeeping and replenishment of coffee/tea/drinks in the mini bar was also greatly appreciated. The hotel also has a unique self service bar downstairs with unique design and amazing ambiance; we also appreciated the availability of snacks and drinks provided there Perhaps one thing that needs to be addressed is the smell out of the bathrooms, which we noticed as soon as we entered our room and it got progressively worse with time. We recognise this is a problem across Seville’s historic buildings, but want to point out that due to the lack of windows/ proper ventilation in the bathrooms, combined with a likely old sewage system, the smell in the room was extremely beyond unpleasant - the housekeeping staff do their best with the incense provided and when they tidy the room- but the scent in the bathroom is extremely foul to the point thay you cannot simply mask it with scents when you have a sewage problem I encourage the hotel to try and address this as it likely indicates a serious issue with the sewage system. I also encourage them to add a dehumidifier in the bathrooms. Beyond that, we really enjoyed our stay and we thank all the staff at the hotel

Great hotel, close to everything, and the staff very friendly and helpful

Excellent facilities. Very professional and helpful staff. Great location

It's a nice hotel, good selection of the breakfast. Staff was helpfull, spoke English. Con: Little bit far from the dowtown pedestrian area

We stayed a week in the Exe Macarena [for the first time though we are fro travellers to Seville]. On the + front, the rooftop pool was great and at the weekend the rooftop bar was open, which was also great. Cleaning staff were great and the breakfast was great. Negatives: the tv has no English channels; the bedroom walls have ZERO soundproofing - we were in room 473 and we had a Mexican-style trumpet and shouting for two nights; the minibar was tiny and useless for holding water; no water was provided for guests; no reliable wifi in the bedroom; and unbelievably, the bar wanted to charge me €3 for some ice when we went to retire for the night. There was no water at reception to rehydrate. The pillows in the bedroom were simply unusable - I actually bought a soft pillow! Very annoyingly, I scanned the QR code for the loyalty scheme [Star Traveller] and entered my details. I was promised that I would receive a verification email, but I never did. I brought this to the attention of reception staff on 5 occasions. Nothing - the scheme does not exist. It's clear that the main business is bus tours but they take clients for fools! Staff attitude and management is the worst we have ever experienced in Spain in 30+ years. There is a terrible meanness to the business and total unresponsiveness. [eg I wrote a feedback email and didn't receive any reply.] Despite the rooftop pool, I couldn't stay again - it is only the total lack of response has prompted this review. We're SHOCKED!