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Luchaogang Vacation Packages

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

nice hotel, very iconic, but too big, everything is far away. and and too far away from tourist areas.

Great hotel, close to airport, disney, and public transport. Hotel's style is very nice, up to date, and staff were amazing.

Very good experience overall stayed in this lovely hotel. Exceptional service from every staff . reception and restaurants . Rooms are located on 53 floor giving us fabulous view of the riverfront surrounding. But i prefer this new west bund location with cleaness and new riverside mall. I will look forward to another stay early next year.

The property is well located in central Pudong. There are lots of shops and restaurants nearby. The mall with a grocery store is below you, as is the subway. These are not really hotel rooms. They are serviced apartments. Modern and beautifully decorated. My main concern is the front desk which appeared to be overwhelmed with the inquiries of both “hotel” guests and longer term residents. It was a long wait checking in and out. Secondly, the property’s layout is very confusing. A series of hallways, doors and escalators to get to the mall below you and seemingly no straight forward route to get to the strip of restaurants outside that are nearby. It takes two elevators to get to your room. You will eventually figure it all out - by checkout time! Leave breadcrumbs.