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ibis budget Luzern City

1.5 star property

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Interior
Exterior
Family Twin Room, Multiple Beds | In-room safe, desk, laptop workspace, soundproofing
Garden
Daily buffet breakfast (CHF 15 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Pet friendly
$111
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
Kellerstrasse 6, Lucerne, 6005
  • Place, Chapel Bridge
    ‪12 min walk‬
  • Place, KKL Lucerne
    ‪12 min walk‬
  • Place, Lucerne Town Hall
    ‪14 min walk‬
  • Airport, Zürich (ZRH)
    ‪54 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | In-room safe, desk, laptop workspace, soundproofing

Double Room, 1 Double Bed

7.8 out of 10
Good
(72 reviews)
  • 118 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Multiple Beds

Double Room, Multiple Beds | In-room safe, desk, laptop workspace, soundproofing

Double Room, Multiple Beds

7.8 out of 10
Good
(62 reviews)
  • 118 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Twin Room, Multiple Beds

In-room safe, desk, laptop workspace, soundproofing

Family Twin Room, Multiple Beds

7.8 out of 10
Good
(23 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(11 reviews)
  • 118 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds | In-room safe, desk, laptop workspace, soundproofing

Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

ibis budget Luzern City

Lucerne hotel with free in-room WiFi
Along with a snack bar/deli, this smoke-free hotel has self parking and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite. Housekeeping is available on request.
Ibis budget Luzern City offers 128 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with satellite channels. Bathrooms include showers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This Lucerne hotel also offers a vending machine, tour/ticket assistance, and a garden. Parking is available onsite for a surcharge.

Ibis budget Luzern City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (CHF 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CHF 15 for adults and CHF 7 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15.00 per pet, per night
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 7 for children
  • Covered self parking fee: CHF 24 per day
  • Pet fee: CHF 15.00 per pet, per night
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number KZV-SLU-000086

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 1 star Superior.

Property is also known as

ibis budget Luzern City Hotel Lucerne
ibis budget Luzern City Hotel
ibis budget Luzern City Lucerne
ibis budget Luzern City
ibis budget Luzern City Hotel
ibis budget Luzern City Lucerne
ibis budget Luzern City Hotel Lucerne

ibis budget Luzern City Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 1060 reviews
Rating 8 - Good. 395 out of 1060 reviews
Rating 6 - Okay. 197 out of 1060 reviews
Rating 4 - Poor. 66 out of 1060 reviews
Rating 2 - Terrible. 66 out of 1060 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

il

Drunken guest was shouting in the hallway at midnight, but we couldn’t get help from anywhere.
Stayed 2 nights in Aug 2025

8/10 Good

Louella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very accessible by bus #4 from the Lucerne train station. Very good selection of restaurants nearby and a supermarket next to it- to replenish your snacks and maybe lunch before you head out to your activities. The lift was not working when we checked in but later fixed the next day. The floor leading to our room had a small elevation that it is actually a trip hazard. Breakfast was adequate for continental option. The lady who was in charge for the food wore a glove that she never removed- she closed all the windows then prepared the cold meats without changing her gloves. She never smiled and when I asked for English tea bag- she answered ‘all finished’!. She then went to get bread and drink to eat whilst wearing the same glove! Staff at the front desk were very helpful and accommodating. Housekeeping were top notch! A complimentary water would have been appreciated owing to the very hot weather. The aircon dial was either not working or controlled as we could not adjust the temperature. It suddenly goes hot in the middle of the night. Good area to stay if you are on a budget.
Stayed 3 nights in Aug 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, well situated for free bus into city (or 15 min walk). Only downside was Water temperature flowed hot and cold during shower.
Stayed 2 nights in Aug 2025

10/10 Excellent

sameer

Stayed 2 nights in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

A pretty standard ibis budget. Not too far from main station and you get a free transport pass for the buses. Supermarket nearby. They charge you for storing bags before check-in. Room was nice - definitely small for 3 people. While it was fine overall, it was definitely extremely expensive, although that is reflective of prices in Luzern.
Stayed 1 night in Jul 2025

10/10 Excellent

Maung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Aug 2025

8/10 Good

Rafal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Breakfasr

Bed was just ok in comfort. Breakfast was a disaster. They ran out of plates and silverware multiple times. Had to wait for eggs and fruit which worked out well since the plates came just before the food. They need additional staff in the breakfast area
Stayed 1 night in Jul 2025

10/10 Excellent

Stepan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Shelby

Traveled with family
Disliked: Amenities, property conditions & facilities
Family room for three had only enough room for one adult one kid- not three adults. Anytime someone wanted to go to bathroom we all need to rearrange. There was no room for bags. It was hot in the lobby and the room. They charged 20$ for early entry of 25 minutes although there was no where to sit in the reception. The shower and sink were not in a separate room but near beds separated by a curtain. The shower had a mind of its own alternating between hot and cold. The toilet had a door separating from beds but it didn’t latch. It was too small and hot so sleep was difficult. The location is about a 15 minute walk from train station and 10 minute walk to a bike rental.
Stayed 2 nights in Aug 2025

6/10 Okay

KIMBERLY

Stayed 2 nights in Jun 2025

10/10 Excellent

taejun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Ok hotel

The hotel was a bus ride away from train station which was a little inconvenient. When we got to hotel at 12:00 we were told our room was available but it was too early to check in. We were given 2 options: pay 3 CHF per bag for the front desk to hold our bags or we could pay 20CHF if we wanted to check in early. The next day I needed a hair dryer and had to give a $20 deposit at front desk to borrow the hairdryer, which was returned when I returned hair dryer. The staff that we encountered were all super super nice and friendly, they were just following the hotel policy regarding checkin and hairdryer. The breakfast was just ok. Yogurt, cold cereal, hard boiled eggs, no toaster, juices. The room was super small. The shower is right next to the bed so when you step out of the shower you are standing right next to the bed. The sink is in the bedroom because there really isn’t a bathroom. I can’t say I would recommend this hotel but the staff was wonderful!
Stayed 2 nights in Jul 2025

10/10 Excellent

kirankumar

Nice clean place with good staff Nothing fancy
Stayed 1 night in Aug 2025

6/10 Okay

Hue Huong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Pui Sze

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room is not really big but enough.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Evelyn

Liked: Cleanliness
Location is excellent but pls note this hotel has no AC but a decent simple hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Hedeel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

The beds were better then mövenpicks in Zurich. Small rooms but ok. Good service in the reception, Hugo always had a smile and helped everyone.
Stayed 1 night in Jul 2025

10/10 Excellent

Prabir

Liked: Staff & service, property conditions & facilities
Very close to train station. Staff were very friendly and also helped with luggage transfer. Room was on the smaller side but comfortable bed.
Stayed 1 night in May 2025

10/10 Excellent

Nino

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great experience even for a short stay! Joyce, Hugo & Alex are very friendly. They welcomed us with a big smile. Even though the room is small it has everything we need. It is nice that there is a free pass for bus rides for all the travelers. Very close to the main train station and bus stop is a walk away to/from hotel. We will stay here again for sure - Thanks Ibis!
Stayed 1 night in Jul 2025

2/10 Terrible

Choudhury

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel deserves one star rating or even less. There is so much discomfort staying in this hotel. The bathroom and toilet are two separate small cages. The air conditioning is terrible and one will feel suffocating as the supply and exhaust short circuits. The room has wall socket that barely charge one cell phone. The room is so tiny that one immediately forgets everything good about Luzern the moment one enters the room. There are no amenities. The good part is about the supporting staff. They were helpful.
Stayed 3 nights in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was alright.

It was alright. One of the two of us would be happy to go back. Each of us thought the breakfast was a little weak, for different reasons. But at least one of us thought it was still good enough. Some gluten-free oats would be good... and not expensive to add. I'm told they do have gf bread upon request. The price of breakfast was competitive. The room seemed to get a bit hot at night. There seemed to be an A/C thermostat but it was unclear if it was working. Opening a window helped. But that risks, on lower floors, bugs entering the room, and on a rainy day, moisture. The room was a little tight, but manageable. I think the room included no conventional chairs but working on a computer in bed worked okay. A fan for the toilet would be good, but it worked out okay. We didn't try the shower. At least one of us valued that we had a shower and toilet in our room rather than in a common area. They do have a few food items available in the lobby. The pasta/pizza/salad place across the street (Prizzi) is good. There's a grocery a few blocks away. This hotel is less than ten minutes away from the train station if on foot. The walk to the old town is a bit long, but acceptable if it's not raining. I believe free bus passes are available. We did not try the busses but I imagine they would be very helpful. The staff was helpful in a variety of ways. It was great that we could leave our bags secured there during the final day after checkout.
Stayed 2 nights in Jul 2025

10/10 Excellent

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Loved our stay here! It was close to the main train station and made getting around the city so easy! We were surprised to find that the hotel provided a city card that gives you free access to the city buses. And 20% discount at attractions. We took advantage of the buses to save our feet. We ducked onto a bus when it was raining hard, taking a long bus ride just to wait out the rain/take a break. The hotel breakfast was very reasonable and had a large selection of cold items (meat/cheese, breads, veggies, cereal/museli, yogurt, boiled eggs). We enjoyed it. The rooms were comfortable but sparse. It is a value hotel with no frills, so don’t expect fancy decor. But the location made it a great choice. There were some restaurants in the area, but not many. Also a nice grocery store very close that sold water, snacks, and breads much cheaper than what we got in the city. Staff were also friendly and helpful.
Stayed 2 nights in Jul 2025

6/10 Okay

Hannah

Traveled with family and small children, Traveled with group
Disliked: Property conditions & facilities
Good location, hotel room was very small and parking if you can get in is €24 on top. Also you can’t get travel adapters in the plugs because of the shape of the socket. Staff were very friendly and helpful, the hotel was as we expected for a budget hotel though, it’s just not really budget price but that’s because of its location in a lovely town I assume.
Stayed 1 night in Jul 2025

6/10 Okay

Danielle

Traveled with family and small children
Liked: Staff & service
It’s very budget. It’s ok. We didn’t eat breakfast as it looked poor. 10 minute walk from station.
Stayed 2 nights in Jul 2025