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Altstadt Hotel Krone Luzern

3.0 star property

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Photo gallery for Altstadt Hotel Krone Luzern

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes
Front of property
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels, soap
Restaurant
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Weinmarkt 12, Lucerne, CH-6004
  • Lucerne Town Hall
    ‪2 min walk‬
  • Chapel Bridge
    ‪3 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, blackout drapes

Quadruple Room

8.8 out of 10
Excellent
(13 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Standard Single Room, 1 Twin Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes

Standard Twin Room

9.0 out of 10
Wonderful
(66 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

8.6 out of 10
Excellent
(7 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Altstadt Hotel Krone Luzern

3-star hotel in Old Town Lucerne
This smoke-free hotel features a restaurant, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Altstadt Hotel Krone Luzern offers 29 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Altstadt Hotel Krone Luzern is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Altstadt Hotel Krone Luzern has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (CHF 32 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 23 for adults and CHF 16 for children
  • A restaurant

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Built in 1800
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium digital channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]
For any questions, please contact the property using the information on the booking confirmation
Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 23 for adults and CHF 16 for children
  • Valet parking fee: CHF 32 per day
  • Pet fee: CHF 10 per pet, per day
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Best Western Hotel Krone
Best Western Hotel Krone Lucerne
Best Western Krone
Best Western Krone Lucerne
Best Western Lucerne
Lucerne Best Western
Hotel Krone Lucerne
Krone Lucerne
Hotel Krone
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel Lucerne

Altstadt Hotel Krone Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1002 reviews
Rating 8 - Good. 379 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Traveled with family
Noisy
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness
The hotel is at a good location in the old town. Hotel is clean. However, it was noisy due to construction across the street. My bathroom shower/shampoo soap bottle was not filled so I had no soap to use while showering and couldn’t call front desk because it’s past 9 pm. 😣
Stayed 2 nights in May 2025

8/10 Good

Ranald, Fredericton

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff. Construction was a bother.
Stayed 1 night in May 2025

10/10 Excellent

Alejandro

Stayed 2 nights in May 2025

8/10 Good

Laura

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location; very good breakfast! Janine served GF bread to my husband and he was happy! USB plugs in room were not working but we were fine. Good sized room; bathroom had a tub! I’m not a fan of the combined shampoo and body wash; I missed having some lotion and conditioner.
Stayed 3 nights in May 2025

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely property to stay at. The lady at front desk was very friendly and helpful. The room was clean and spacious and had all the necessary amenities/toiletries. The view from my room was gorgeous as it looked out into Old Town. The one factor I didn't really like was that the cleaning team starts very early in the day (around maybe 8am) and the noise would echo through the hall to my room. I wanted to catch up on some sleep but wasn't able to due to the noise. The hotel location was very convenient. I would still want to come back to stay at this hotel the next time i visit Lucerne.
Stayed 1 night in May 2025

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Perfect location, right in old town, lots to see and do.plenty of restaurants close by. I think the hotel was converted from an old house. The room is quite muggy and small insects fly in when you open the window. Overall it was a very good hotel.
Stayed 3 nights in Apr 2025

2/10 Terrible

Guohong

Traveled with family
Liked: Property conditions & facilities
Reception staff behavior – I found the front desk staff to be quite rude and unhelpful during check-in and throughout my stay. I expected more courteous and professional service. Lack of air conditioning – The room was uncomfortably warm, and I was surprised to find that the hotel did not provide air conditioning or any effective alternative. Uncomfortable mattress – The mattress was extremely uncomfortable, making it difficult to get a good night's sleep.
Stayed 1 night in May 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Nice hotel, centrally located in the old town. Convenient to everything. Our room was nice and comfortable. Breakfast (fee) was superb with an awesome attendant. Staff was professional and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel. Great location and access to public transit.
Stayed 2 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

The location could not have been better to explore the Old Town!
Stayed 2 nights in May 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great place, large rooms, and a good price.
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the heart of the Old City and is beautiful! The staff was amazing and even let us store our bags the morning of check out until our train time. Beautiful location!
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and large rooms
Stayed 2 nights in May 2025

10/10 Excellent

Prashanth

Stayed 1 night in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the location was a plus, and was close to a lot of important places.
Stayed 1 night in Apr 2025

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fantastic. A lovely and quaint hotel right in the heart of the city. The rooms were perfectly fine. The location is absolutely perfect. Book this hotel with absolute confidence.
Stayed 2 nights in Apr 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with this hotel. the single room was small but I knew that and the good rate reflected it. and it was so clean and such a great location near everything in this walkable iconic swiss town. I came in straight from the train station, an easy walk, and i was immediately made so comfortable by the sweet young lady helping me get situated and checked in at the front desk. highly recommended for a cozy sleep in the heart of Luzern
Stayed 1 night in Apr 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room, comfortable beds and pollows. Great location in Old Town Lucerne. Friendly and helpful staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kathrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favourite hotels. I could have stayed for days. Loved my room with fully opening windows out to the square below. Great location in the old town. Very comfortable room, staff were great. Definitely recommend and I would stay again if I get the chance
Stayed 2 nights in Apr 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Apr 2025