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Altstadt Hotel Krone Luzern

3.0 star property

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Photo gallery for Altstadt Hotel Krone Luzern

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes
Reception
Front of property
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels, soap
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services
$133
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
Weinmarkt 12, Lucerne, CH-6004
  • Place, Lucerne Town Hall
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪8 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Standard Single Room, 1 Twin Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes

Standard Twin Room

9.0 out of 10
Wonderful
(75 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

8.6 out of 10
Excellent
(7 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, blackout drapes

Quadruple Room

8.8 out of 10
Excellent
(13 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Altstadt Hotel Krone Luzern

3-star hotel in Old Town Lucerne
This smoke-free hotel features a restaurant, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Altstadt Hotel Krone Luzern offers 29 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Altstadt Hotel Krone Luzern is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Altstadt Hotel Krone Luzern has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (CHF 32 per day)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 23 for adults and CHF 16 for children
  • A restaurant

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Built in 1800
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium digital channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 23 for adults and CHF 16 for children
  • Valet parking fee: CHF 32 per day
  • Pet fee: CHF 10 per pet, per day
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Best Western Hotel Krone
Best Western Hotel Krone Lucerne
Best Western Krone
Best Western Krone Lucerne
Best Western Lucerne
Lucerne Best Western
Hotel Krone Lucerne
Krone Lucerne
Hotel Krone
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel Lucerne

Altstadt Hotel Krone Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1005 reviews
Rating 8 - Good. 369 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 15 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Evelyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Nathalie

Stayed 2 nights in Sep 2025

10/10 Excellent

Joan Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Close to shopping, restaurants and historic sights. We loved it!
Stayed 2 nights in Sep 2025

4/10 Poor

Linda

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Because there was no air conditioning, we had to open windows (it does cool off nicely at night) and leave drapes open. Room was facing the square and a huge construction project was going on next door. If we managed to fall asleep over the noise of the small room fan provided by the hotel, we were awakened in the very early morning by the incredible noise of hammering, trucks, cranes, delivery vehicles—you get the picture. This started at 6 am. Probably got a very light 6 hours of sleep in two nights. Room was huge, had an extra twin bed? Okay bathroom. Front desk staff efficient. Couldn’t wait to check out and get a good nights sleep anywhere else. PS: I always check for elevators and AC when I book hotels overseas. I like the small boutique hotels for their charm and character. I might have missed the lack of air but . . . This hotel also lacked charm and character. Ver, very disappointing.
Stayed 2 nights in Aug 2025

6/10 Okay

Collette

Disliked: Amenities, property conditions & facilities
Great location and easy to walk to from Luzern train station. Property needs to be renovated; the room showed a lot of wear and tear. Wasn't very clean either. Bathroom was fine and shower was decent for European standards. It was okay for the few days I was in Luzern but should I return I would not stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yu Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Staff was good.
Stayed 1 night in Aug 2025

6/10 Okay

Kannis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was great and was within walking distance to almost all of our points of interests. The room was spacious and had pretty good amenities, but with only one fan (triple room), it became unbearable at times to sleep through the active heatwave. We tried asking the receptionist for an extra fan, but we were told that all were in use. The beds were generally comfortable, and fortunately, the receptionist/housekeeping was able to rearrange our three beds to maximize the fan’s reach. The other receptionist also helped called us a taxi to the train station. The wifi was unfortunately very unstable. There were hours where there was basically no wifi in our room. A lot of the TV channels were also not available. I wish we were told in advance that a Lucerne Visitor Pass would be provided as part of our stay, since it would have affected how we purchased the Swiss Travel Pass. Had we known that the Lucerne Visitor Pass would have provided basically the same benefits, we would have purchased a different travel pass instead and saved more money.
Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Disliked: Staff & service, room comfort

Awful

The receptionist was very rude. The one room available at the time we arrived was tiny and extremely hot, not at all what the photos and description of the hotel showed on Hotels.com. The luggage storage room was unlocked and open to everyone. We left immediately after checking in and paying fees and breakfast for 3 nights as well as the original pre-payment for the 2 rooms for 3 nights of $1,908.62. We told the clerk that we wanted refunds but he didn't respond so we left. We still want a refund!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Geon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

danette

Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandra, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Close to everything including the train station.
Stayed 1 night in Aug 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2025

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and service. Great location
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Neat, clean and centrally located
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect location
Stayed 2 nights in Jul 2025

8/10 Good

Xi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Stayed 3 nights in Jul 2025

10/10 Excellent

Manish, Missouri City

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, close to train station.
Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks nicer online than in person. No air conditioning either which is rough when Switzerland is having a heat wave. Shower curtain kept falling off. Elevator is tiny. Wouldn’t stay here again. Surprised it has a 3 star rating honestly
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Amenities
Great location, convenient and quiet
Stayed 2 nights in Jun 2025

6/10 Okay

John

Traveled with family
Noisy
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025