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We ended up being disappointed by the „resort“. First and foremost, customer attention is extremely poor. There was no reception and we had to ask for everything via WhatsApp. It felt like we had to beg for many things, we had to write every day that we want our room cleaned and towels changed, or else they would not do it. We also had to ask for beach towels as they were not provided. The wifi was not working well in the room and the AC was making heavy noises and was dripping. They claim that they would always bring you to the beach with a golf cart, however we ended up walking there most of the time as we didn’t see any staff to bring us. Breakfast tastes good but as a hotel guest your options are strictly limited to the same 3 items on the menu, which after multiple days gets boring. I also had to beg to change the bacon with avocado to have a vegetarian breakfast. It seemed like we were the only guests end of July/beginning of August which added a strange feeling to our stay. The infinity pool was nice, yet small, and the beach was nothing special. The sun beds are old and we were biten heavily by sandflies. As we had to leave early the last day, we asked to get our included breakfast to go, which was declined. The arranged airport shuttle did not show up! Luckily we found someone cleaning in the morning and she called a colleague that took us to the airport while stopping multiple times to pick up other workers. We arrived 25mins later than planned to the airport.

On the beach, clean and not overly crowded. Great staff.

Absolutely — this keeps the important specifics without feeling like a long complaint. We had a mixed but overall relaxing stay at Media Luna. The rooms were clean, the bed was very comfortable, and the pool area was well maintained. The beach is small, but the snorkeling right off the beach was surprisingly great and one of our favorite things about the resort. There was plenty of food, but we found it just okay and wished there were more authentic Honduran/Caribbean options. Drinks were basic and served in paper cups that quickly became soggy from condensation. The rooms could also use some simple improvements like hooks in the bathroom and better shower heads. A tree hitting our roof during windy nights was also pretty noisy. The staff was generally nice, although some seemed a little disengaged, probably because there were hardly any guests during our stay. There isn’t much to do at the resort, and the excursions offered didn’t really interest us. We left the resort three of our six days to explore other parts of Roatán and definitely recommend finding a reliable taxi driver, since the resort only provides transportation to and from the airport. There were also too many free-roaming cats begging around the dining area. Overall, it’s a clean, peaceful place with good snorkeling and a nice pool if you’re looking to relax, but don’t expect a lively all-inclusive experience, lots of amenities, or exceptional food and drinks.

It’s a beautiful hotel with a lot of potential, but the cleanliness definitely needs improvement. The staff could also be more attentive and responsive to guests’ needs. With better attention to cleanliness and customer service, the overall experience would be much more enjoyable.

Wonderful property, would love to stay again

Una experiencia inolvidable en Palmero Pay, Isla de la Bahía Nuestra estadía en la comunidad de Palmero Pay fue simplemente espectacular. Fuimos en familia buscando descanso y tranquilidad, y encontramos mucho más que eso. Cada día que pasamos allí fue excepcional: la casa estaba impecable, con todos los detalles cuidados al máximo. Nos sentimos como en casa desde el primer momento. La piscina es perfecta para relajarse y disfrutar del entorno, y tener el mar justo detrás fue una bendición. Caminar por la playa cada mañana y ver los atardeceres frente al mar fue una experiencia única. La paz del lugar, la belleza del paisaje y la comodidad de la casa hicieron de este viaje algo realmente inolvidable. Recomiendo este lugar con los ojos cerrados a cualquiera que quiera desconectarse del estrés y conectarse con la naturaleza, la familia y la paz interior. ¡Volveremos sin duda!

AMAZING, BEAUTIFUL, AND PEACEFUL! This is an outstanding place for your relaxing vacation! The property is amazing with rainforest going up the hill and a great segment of coastline. Mango Creek only accommodates a few guests at a time (less than 20), so your stay there will be very peaceful. The cabanas on the water are amazing, with comfortable beds and adequate bathrooms. It was super cool to go to sleep to the sound of the water outside! The meals that they cook for you are delicious and perfectly prepared. The owners are extremely accommodating, and they will make you feel welcome right away. They will also help you set up your days' activities, which for my family included snorkeling, kayaking, a boat tour of the mangroves, and fly fishing as well as a day trip to the more commercial West End. One thing to be aware of is that the property truly is 'off-grid': you can't get there by car; it generates its own electricity; and it is far removed from the more touristy parts of the island. In my view, this was a major strength and contributed to this being the most laid-back and peaceful trip I have ever had!