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SureStay Hotel by Best Western Ontario Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Reception
Outdoor pool
Business center
1 bedroom, iron/ironing board, free cribs/infant beds

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Toyota Arena
    ‪2 min drive‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(75 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(70 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Guasti
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. This Ontario hotel also offers an outdoor pool, a vending machine, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

SureStay Hotel by Best Western Ontario Airport is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 134 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired travels glad to see a happy face.

We had a late arrival due to weather conditions. We were met with a friendly smile and a happy personality. He was very speedy with the check in and explained where things were and what time breakfast was
Stayed 1 night in May 2025

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place stay.
Stayed 1 night in May 2025

2/10 Terrible

marissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked there fridge but everything else bad breakfast was nothing like it said on here and it just was not a good hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Michael E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet & great customer service

Clean and surprisingly quiet even though it’s next to the freeway. I really like that they communicate by text during your stay to assist you.
Stayed 2 nights in Apr 2025

2/10 Terrible

Allan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wise it seemed nice but was not enjoyable at all , walls extremely thin , heard things that cannot be described .
Stayed 1 night in Apr 2025

8/10 Good

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Passing through and was a good last minute spot to stay at.
Stayed 2 nights in Apr 2025

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting room access layout.
Stayed 1 night in Apr 2025

8/10 Good

Donald

Business traveler
Liked: Cleanliness, room comfort

Quiet Place

It was quiet, clean and with a car ready to get to nearby dining and shopping places. The building is older and needs a paint job on the west facing room doors. A peaceful stay. The wifi is not secure.
Stayed 4 nights in Apr 2025

10/10 Excellent

Justin

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always nice and happy to help
Stayed 4 nights in Apr 2025

6/10 Okay

Donna

Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
The staff at the hotel was very professional.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. The staff, especially the gentleman who checked me in, were all super friendly and helpful! Thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and nice stay.
Stayed 1 night in Apr 2025

8/10 Good

Andrea

Traveled with partner
Liked: Staff & service
The staff were incredibly friendly and helpful, I have nothing but wonderful things to say about them! The location of the hotel was very close to the airport (about a 4-5 minute drive) and convenient, although it was a bit loud due to the proximity to the highway. There was plenty of parking. A few downsides - the room itself was quite old and although it was clean, there were definitely some old stains in the bathroom/shower/carpet, and the mattress felt like it was a bit past its lifespan. Overall convenient and affordable though.
Stayed 3 nights in Apr 2025

4/10 Poor

Frank, Upland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dark with old furnishing. no Iron or blow dryer. Dark blue carpets in room to hid the dirtyness. Window curtains were shabbly and frayed. Bed mattress was lumpy and uncomfortable.. Never again
Stayed 1 night in Apr 2025

10/10 Excellent

RalphAnthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darrel at front desk is so welcoming and helpful.
Stayed 1 night in Apr 2025

2/10 Terrible

Tamara

Disliked: Staff & service

Rude front desk personel

Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. I’ll say that while it was an inconvenience that the parking lot was being repaved, it wasn’t the worst thing to get extra steps in. The bed was comfy, room was clean, and wifi was included. I didn’t know the breakfast was only continental, so there’s no eggs or bacon like I thought but that’s ok. The oatmeal was great with coconut. And your kitchen gal is wonderful. We had a great conversation. Check in was great, the guy that checked me in was soooooo nice. He was probably the most polite and respectful service person I’ve ever encountered and I stay all over the country at hotels.
Stayed 6 nights in Apr 2025

8/10 Good

Mace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Perfect. Would stay again. This is my second time. Service was top notch!
Stayed 1 night in Apr 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great Value

The front desk clerk I had at checkout was absolutely wonderful. He was friendly and professional. The bed was comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Apr 2025