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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

Enjoy a spacious room with a panoramic city view, seating area, and bar, perfect for dining or socializing.
Enjoy a serene dining experience with a view of the cityscape from this beautifully landscaped outdoor seating area.
Enjoy a warm ambiance at the bar, surrounded by cushioned stools and a fire feature.
Relax in comfort with a large bed and a seating area featuring a flat-screen TV and small table.
Experience the classic elegance of our lobby, featuring a grand chandelier and comfortable seating areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Universal Studios Hollywood
    ‪7 min walk‬
  • Warner Brothers Studio
    ‪4 min drive‬
  • Hollywood Bowl
    ‪4 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪10 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room | 43-inch LCD TV with cable channels, TV

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(198 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Family Room, 1 King Bed

8.8 out of 10
Excellent
(101 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(209 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(338 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | 1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Queen Beds, Non Smoking, Lanai

8.4 out of 10
Very good
(151 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 2 Double Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in our spacious lobby with comfortable seating areas and a bar serving a selection of beverages.

Hilton Los Angeles/Universal City

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (2502)
$282 nightly
The price is $282 total
includes taxes & fees
Hilton Los Angeles/Universal City

About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 47 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 47 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2388 out of 3867 reviews
Rating 8 - Good. 754 out of 3867 reviews
Rating 6 - Okay. 376 out of 3867 reviews
Rating 4 - Poor. 183 out of 3867 reviews
Rating 2 - Terrible. 166 out of 3867 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hotel with Uber, shuttle to universal works well, the area outside of universal had nice eating and shops. Pool was a touch cool in April but hot tub was nice. Breakfast sandwiches and coffee were convenient in the lobby
Stayed 3 nights in Apr 2025

8/10 Good

Darrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to city walk and Universal Studios. Friendly staff and supee easy to park.
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Charu

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1 of the elevators was broken. It was minimum 30 minutes wait time to reach to your room or anywhere. The neighbor room walls are so thin that you can hear next door talking. Despite complaining about the noises the hotel staff didn’t do anything. The A/C of the room was broken. They moved over family next day to a different room and promised us refund for 1 night. We didn’t receive anything yet. It was a very bad experience for our family. We will never go to this hotel again.
Stayed 2 nights in Apr 2025

6/10 Okay

Chantal

Stayed 1 night in Apr 2025

10/10 Excellent

Elliott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property room was small
Stayed 2 nights in Apr 2025

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Maila

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very old. Everything looked out dated and smelled like sewer. One of the 1 rooms smelled like cigarettes. The elevators were so slow. We had to wait for so long. Once it would come it was full and we would have to wait another long time. People were so tired of waiting they pushed past the line. We will never be back. Not for the same price we could have paid to dtay at the Hilton. Also the pool is so out dated and dreary.
Stayed 1 night in Apr 2025

4/10 Poor

Taeri

Liked: Cleanliness
Disliked: Staff & service
They had a wedding party play their loud music till 12am and front desk was not accommodating nor care. We stayed here cause it was close to Universal but we’ll be staying at other places near by.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly staff specially Dante and Chito. I have my mom who is 90 years old and they help her nicely to get out and in to our van. Great pool and food option in the restaurant. I am not a member but because of my awesome experiences I become a member the day I check out. The only thing i would like to add is for them to check their floor ice vending machine. My entire days of stay at the hotel the machine is not working. I ask and told the front desk but it no one came to fix it. Other than that all good experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Badrinarayanan Ravichandran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Amrit

Stayed 2 nights in Apr 2025

10/10 Excellent

Christine, renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerry and Emmanuel at the front desk saved my vacation! Great customer service!
Stayed 1 night in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service
Jerry and Emmanuel at the front desk saved my vacation! They were overly accommodating and helped me deal with issues with booking issues!
Stayed 1 night in Mar 2025

4/10 Poor

Ryan

Traveled with family
Stayed 2 nights in Mar 2025

8/10 Good

GUNEET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Great Customer Service

Great Location. Really convenience for Universal Studios. The bartenders at "In the Mix", Frances and Quentin, made the experiment Amazing.
Stayed 2 nights in Apr 2025